Summary
Overview
Work History
Education
Skills
Timeline
Generic
Angel Defils

Angel Defils

Detroit

Summary

Experienced hospitality professional with nearly 20 years in the industry. I am seeking to join a team that values service excellence and collaboration, where I can leverage my attention to detail, strategic client communication, and passion for flawless execution to create memorable, high-impact events that exceed client expectations. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

3
3
years of professional experience

Work History

Event and Catering Coordinator

Hollywood Casino at Greektown
Detroit
04.2024 - Current
  • Administrative Support: Preparing proposals, contracts, reports, and presentations for the sales team.
  • Client communication: Handling client inquiries, follow-ups, and ensuring customer satisfaction.
  • Coordination: Scheduling meetings, site tours, and managing calendars for sales managers.
  • CRM Management: Updating and maintaining client data in customer relationship management systems.
  • Event Coordination Support: Assisting with the planning and execution of events, conferences, and group bookings.

Sales Coordinator

Godfrey Hotel Detroit
Detroit
04.2022 - 04.2024
  • Supported the sales team by managing and coordinating all administrative tasks, including scheduling appointments, preparing sales materials, and maintaining customer databases.
  • Assisted in the development of sales strategies and tactics to achieve company targets, and increase revenue.
  • Collaborated with the marketing department to create promotional materials and campaigns to generate leads and drive sales.
  • Maintained accurate records of sales data, including customer information, orders, and invoices.
  • Coordinated logistics for trade shows, conferences, and other events to ensure the smooth execution of sales activities.
  • Assisted in the preparation of proposals, contracts, and presentations for client meetings, or negotiations.
  • Collaborated with cross-functional teams, including marketing, finance, and operations, to support overall business objectives.

Night Auditor

Anthenieum Hotel
Detroit
04.2022 - 01.2023
  • This property was a high-end hotel that offered a premium experience and luxury suites in the heart of downtown Detroit.
  • I was responsible for answering and directing all calls.
  • Checking guests in and out of the property while monitoring availability and current rate packages.
  • Run a nightly audit, and email specific reports to management.
  • This position also required me to speak articulately and professionally at all times to provide a very pleasant experience to guests.

Education

Associate of Science - Biology

University of Michigan, Dearborn
Dearborn MI

Skills

  • Customer communication
  • Project management
  • Client coordination
  • Event planning
  • Team collaboration
  • Technical writing
  • Data analysis
  • Event planning proficiency
  • Staff leadership
  • Catering sales orders
  • Project management software
  • Professional demeanor
  • Customer satisfaction
  • Work Planning and Prioritization
  • Operations management

Timeline

Event and Catering Coordinator

Hollywood Casino at Greektown
04.2024 - Current

Sales Coordinator

Godfrey Hotel Detroit
04.2022 - 04.2024

Night Auditor

Anthenieum Hotel
04.2022 - 01.2023

Associate of Science - Biology

University of Michigan, Dearborn

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