ANGEL MIGUEL CAMACHO
Jacksonville Beach,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Airport Passenger Service Agent
American Eagle Airlines
Savannah, GA
12.2024 - 05.2026
- Provided information on flight schedules, gate changes, and baggage claims to ensure passenger awareness.
- Managed luggage handling and ensured timely delivery to maintain operational efficiency.
- Collaborated with team members to address passenger inquiries and resolve issues promptly.
Guest Experience Associate
Jacksonville Zoo and Gardens
Jacksonville, FL
10.2019 - 11.2021
- Delivered exceptional guest service, enhancing overall visitor satisfaction and engagement.
- Assisted in managing daily operations such as housekeeping and attractions; ensuring smooth experiences for all guests and staff.
- Collaborated with team members that educate visitors on conservation efforts.
PRO Desk Associate
Lowes Home Improvment
Jacksonville, FL
10.2019 - 04.2021
- Facilitated customer inquiries and resolved issues through effective communication and problem-solving techniques.
- Collaborated with team members to enhance store operations and improve overall customer experience.
Education
General Studies
Florida State College
Jacksonville, FLTravel Agency Operations -
Orange Technical College
Orlando, FL06-1994
High School Diploma -
South Dade Senior High School
Homestead, FL06-1986
Skills
- Strong multitasking
- Adaptability under pressure
- Exceptional communication
- Airport security awareness
- Customer service
- Training development aptitude
- Quality assurance controls
- Office equipment proficiency
- Clerical support
- Quality control
- Call center experience
- Bilingual: Spanish (Fluently)
Timeline
Airport Passenger Service Agent
American Eagle Airlines
12.2024 - 05.2026
Guest Experience Associate
Jacksonville Zoo and Gardens
10.2019 - 11.2021
PRO Desk Associate
Lowes Home Improvment
10.2019 - 04.2021
General Studies
Florida State College
Travel Agency Operations -
Orange Technical College
High School Diploma -
South Dade Senior High School