May I Larrinaga
Miami Springs
Summary
- Flexible hard worker ready to learn and contribute to gain experience and succeed. Skills:
- Customer service
- Fluent in Spanish
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
9
9
years of professional experience
Work History
Airport Passenger Service Agent
Frontier Airlines
Miami, FL
08.2025 - Current
- Facilitated seamless check-in processes for passengers, ensuring timely departures and positive customer experiences.
- Assisted in managing baggage handling and tracking to minimize delays and enhance service quality.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated with flight crews and other departments to optimize scheduling and resource allocation for flights.
- Cultivated a friendly atmosphere at the gates, greeting passengers warmly upon arrival and departure.
Security Officer
All Star Security Services
Miami, FL
11.2024 - 03.2025
- Monitored premises to ensure safety and security of personnel and property.
- Responded promptly to emergency situations, coordinating with local law enforcement as needed.
- Conducted regular patrols to identify and address potential security risks proactively.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
Ramp Manager
Eulen Of America – Miami International Airport
Miami, FL
10.2022 - 12.2024
- Manage international flights and luggage for American Airlines.
- Create and manage employees schedules.
- Handle customer service with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Accommodate flights for CBP and Miami- Dade
Gym Manager
Power Gym
Miami, FL
02.2021 - 10.2022
- Oversaw daily gym operations, ensuring high standards of cleanliness and member satisfaction.
- Analyzed membership trends, adjusting marketing strategies to attract new clients and retain existing members.
- Managed budget allocations, optimizing resource use to improve overall profitability of the gym.
- Ensured compliance with health and safety regulations, maintaining a safe environment for all gym users.
Delivery Driver
Auto Plus Auto Parts
Miami, FL
05.2020 - 11.2020
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
Port Agent
SMS
Miami, FL
04.2017 - 08.2017
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
- Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Assisted Passengers with limited mobility in navigating stairs, ramps and aisles
Education
High School Diploma -
Miami Springs Senior High School
Miami Springs, FL05-2018
Certified Police Officer - Law Enforcement
Miami Dade College School Of Justice
Miami, FL10-2026
Skills
- Adaptability under pressure
- Strong multitasking
- Exceptional communication
- Bilingual in Spanish and English
Timeline
Airport Passenger Service Agent
Frontier Airlines
08.2025 - Current
Security Officer
All Star Security Services
11.2024 - 03.2025
Ramp Manager
Eulen Of America – Miami International Airport
10.2022 - 12.2024
Gym Manager
Power Gym
02.2021 - 10.2022
Delivery Driver
Auto Plus Auto Parts
05.2020 - 11.2020
Port Agent
SMS
04.2017 - 08.2017
High School Diploma -
Miami Springs Senior High School
Certified Police Officer - Law Enforcement
Miami Dade College School Of Justice