Antonio Blankenship
Detroit,MI
Summary
Hard working, professional individual with considerable experience in customer service, looking to pursue work in a full time capacity. Very detail oriented and strives for excellence in customer satisfaction. Strong interpersonal skills with an efficient and proactive attitude and able to manage workloads individually or within a team environment. Looking to leverage my skills to successfully produce positive results in the workplace.
Overview
2
2
years of professional experience
Work History
Airport Passenger Service Agent
Prospect
Romulus, MI
04.2022 - Current
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted in the transportation and re location of passengers when required.
- Dealt with customer complaints in a professional manner.
- Tagged baggage and routed to appropriate location for loading and screening.
- Developed and implemented strategies to minimize customer wait times.
- Oversaw ticketing, gate and ramp services.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Ramp Lead
Delta
Detroit, MI
01.2023 - 09.2024
- Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
- Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
- Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
- Boosted team morale by fostering a positive work environment and providing clear communication channels.
- Liaised with other departments such as customs agents or security officials when necessary to maintain proper documentation requirements.
- Enhanced ramp safety by consistently enforcing proper procedures and guidelines.
- Contributed to overall reduction in air traffic delays by promptly addressing runway obstructions or hazards as they arose during daily operations.
Education
Associates Degree - Criminal Justice
Siena Heights University
Adrian, MI04.2025
High School Diploma -
Garden City Highschool
Garden City, MI03.2022
Skills
- Exceptional communication
- Problem-solving abilities
- Complaint handling
- Interpersonal skills
- Special needs support
- Strong multitasking
- Attention to detail
- Team collaboration
- Professional demeanor
- Adaptability under pressure
- Aircraft Marshalling
- Vehicle operation
- Flexible Schedule
- Cargo Handling
- Problem-Solving
- Valid Driver's License
- Clean Driving Record
- Vehicle Inspection
- Transportation
- Basic vehicle repairs
- Time Management
- Dependable and Hardworking
- Punctual and Hardworking
- Hardworking and Dedicated
- Hardworking and Reliable
- Hardworking and Responsible
Accomplishments
- 2021 Breakfast of Champions award- Garden City High school. Awarded for outstanding communication skills and homework completion.
- Conflict Resolution in workplace - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Ramp Lead
Delta
01.2023 - 09.2024
Airport Passenger Service Agent
Prospect
04.2022 - Current
Associates Degree - Criminal Justice
Siena Heights University
High School Diploma -
Garden City Highschool