Josie Silva Perez
Gonzales,CA
Summary
Knowledgeable dispatcher with several years of experience. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Hardworking driver with great customer service skills, and time management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dispatcher
Mv Transporation
Seaside
09.2022 - Current
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Ensured compliance with safety regulations and company policies.
- Verified driver credentials prior to assigning them a route or task.
- Received and dispatched calls for emergency services.
- Developed strategies for improving efficiency within the dispatch department.
Driver
Mv Transporation
Seaside, California
01.2018 - Current
- Transporting clients to specified destinations safely and on-time.
- Communicating effectively with dispatch and customers to provide status updates.
- Performing minor vehicle maintenance tasks to prevent disruptions.
- Enhancing customer satisfaction by providing courteous and professional service.
- Adapted to changing routes or schedules as required by the employer.
- Reporting any vehicle malfunctions or accidents immediately to management.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Maintained accurate logs of vehicle inspections and repair status.
- Utilized GPS and maps for efficient route planning.
- Securing mobility devices in the vehicle.
- Ensuring vehicle cleanliness and performing regular maintenance checks.
Quality Control Inspector
Keurig Green Mountain
Castroville, California
01.2014 - 05.2017
- Tested finished goods prior to shipment according to established protocols.
- Ensured that all products met customer requirements prior to shipment.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Selected samples for use as test models.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Repaired malfunctions, reassembled items, and performed final tests.
Education
CET
Soledad, CA01-2018
High School Diploma -
Gonzales High School
Gonzales, CA06-2011
Skills
- Vehicle maintenance
- Customer service
- Training new hires
- Multitasking and organization
- Adaptability and flexibility
Languages
English
Professional
Spanish
Professional
Certification
- Class A license
References
References available upon request.
Timeline
Dispatcher
Mv Transporation
09.2022 - Current
Driver
Mv Transporation
01.2018 - Current
Quality Control Inspector
Keurig Green Mountain
01.2014 - 05.2017
CET
High School Diploma -
Gonzales High School