Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ROBERTO SANTOS

Kissimmee,FL

Summary

Adept at database management and dispatch coordination, I leveraged my strong work ethic and stress tolerance to enhance operational efficiency at Novus Logistics LLC. By optimizing fleet tracking and customer relations, I significantly improved service delivery, demonstrating a dependable and results-driven approach. My technical aptitude and mechanical knowledge ensured high standards of vehicle maintenance and compliance.

Overview

13
13
years of professional experience

Work History

Dispatcher

Novus Logistics LLC
05.2023 - Current
  • Directed dispatching, routing, and tracking of 28 fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Ensure all members are picked up in a timely manner and in a vehicle capable of accommodating their individual needs.
  • Tracked delivery progress to identify possible delays and provide real-time updates to members.

Truck Driver

LCA TRUCKING INC
08.2019 - 04.2023
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Inspected load security and checked for damages.
  • Fastened chains, straps, covers, and binders to secure load during transit.

Dispatcher

Fermed Solution
02.2017 - 11.2019
  • Directed dispatching, routing, and tracking of 45 fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Communicated with drivers and personnel to coordinate timely pick up of members.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Answered phone calls and responded to customer emails.
  • Tracked and monitored vehicle performance and maintenance.

Truck Driver

Trustworthy Trucking LLC
09.2011 - 01.2017
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Operated with safety and skill to avoid accidents and delays.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Inspected load security and checked for damages.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Documented mileage, deliveries, pickups, customer issues and damages.

Education

GED -

Gateway High School
Kissimmee, FL
06.2003

Skills

  • Database Management
  • Dispatch Coordination
  • Customer Relations
  • Work Order Management
  • Schedule Management
  • Technical aptitude
  • Stress Tolerance
  • Commercial driving
  • DOT Compliance
  • Hazardous Materials Handling
  • Strong Work Ethic
  • Vehicle inspections
  • Class A Commercial Driver's License
  • Vehicle Maintenance
  • Dependable and reliable
  • Vehicle systems
  • Mechanical Knowledge
  • Trailer maintenance

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Dispatcher

Novus Logistics LLC
05.2023 - Current

Truck Driver

LCA TRUCKING INC
08.2019 - 04.2023

Dispatcher

Fermed Solution
02.2017 - 11.2019

Truck Driver

Trustworthy Trucking LLC
09.2011 - 01.2017

GED -

Gateway High School

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ROBERTO SANTOS