Angelo Catani
Kissimmee,FL
Overview
1
1
Certification
35
35
years of professional experience
Work History
Resort VIP Driver
WDW Swan and Dolphin Resort Hotel
Lake Buena Vista, FL
09.2014 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Bellstand Manager
WDW Swan and Dolphin Resort Hotel
Lake Buena Vista, FL
06.1991 - 09.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
IT Help Desk Technician
CED Construction
Orlando, FL
01.2003 - 01.2005
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
- Assisted in system migrations, ensuring minimal downtime and a smooth transition for all users involved.
- Streamlined help desk operations by implementing an effective ticket management system.
Education
Associate of Arts - Basic AA Degree
Valencia College
Orlando, FL08-1987
Skills
- Industry certifications MCSE and CCNA attained
Timeline
Resort VIP Driver
WDW Swan and Dolphin Resort Hotel
09.2014 - Current
IT Help Desk Technician
CED Construction
01.2003 - 01.2005
Bellstand Manager
WDW Swan and Dolphin Resort Hotel
06.1991 - 09.2014
Associate of Arts - Basic AA Degree
Valencia College