ANGELO DUCKOLLARI
Des Plaines,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
1
1
year of professional experience
Work History
Consultation Agent
Geek Squad - Best Buy
Aurora, IL
02.2024 - Current
- Greeted customers and provided customer service.
- Provided technical support to customers regarding products and services.
- Analyzed customer feedback to identify trends and improve customer service experience.
- Updated product knowledge on an ongoing basis to stay current with new products or services released by the company.
- Developed strategies for improving customer satisfaction levels.
- Identified opportunities for process improvement within the organization.
- Provided training sessions on new products or services to team members.
- Monitored performance metrics related to call volume, quality assurance scores.
- Participated in regular meetings with management team to discuss progress towards goals.
- Maintained positive working relationship with fellow staff and management.
Grocery Clerk
Mariano's
Shorewood, IL
09.2023 - 02.2024
- Monitored expiration dates on food products to ensure quality control measures were met.
- Adhered to social distancing protocols and wore mask or face shield.
- Answered phone calls to assist customers with questions and orders.
- Stacked empty pallets in designated areas for reuse or recycling.
- Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Utilized knowledge of store layout to direct customers towards desired items quickly.
- Assisted customers with locating items in the store, answered questions about products and prices.
- Identified and quickly handled spill clean-up.
- Resolved customer complaints in a timely manner.
- Analyzed customer feedback to identify trends and improve customer service experience.
- Maintained accurate records of customer interactions, transactions, comments, and complaints.
- Adhered to company policies and procedures when dealing with customers.
Overnight Stocker
Mariano's
Des Plaines, Illinois
06.2023 - 08.2023
- Removed product from boxes and placed on shelves according to merchandising guidelines
- Followed instructions to properly arrange merchandise items
- Used proper case cutting techniques to cut and sort stock loads
- Checked shelves in department to determine replenishment needs
- Pulled items from stock using lift equipment and added to shelves or bins
- Set up and operated production machinery according to specific standards and protocols of company
- Transported material to correct locations and documented inventory changes.
- Identified and quickly handled spill clean-up.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Assessed floor displays to restock merchandise.
Education
Bachelor of Science - Computer Engineering
Lewis University
Romeoville, IL06-2027
High School Diploma -
Elk Grove High School
05.2023
Skills
- Reliable & Trustworthy
- Active Listening
- Problem Resolution
- Planning & Organizing
- Computer Skills
- Microsoft Office
- Critical Thinking
- Good Work Ethic
- Friendly, Positive Attitude
- Pallet Jack Operation
- Inventory Tracking
- Bilingual in Albanian
- Product Knowledge
- Hardware repair
- System diagnostics
- Data recovery
- Virus removal
- Computer maintenance
- Computer diagnostics
Languages
English
Native/ Bilingual
Albanian
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Consultation Agent
Geek Squad - Best Buy
02.2024 - Current
Grocery Clerk
Mariano's
09.2023 - 02.2024
Overnight Stocker
Mariano's
06.2023 - 08.2023
Bachelor of Science - Computer Engineering
Lewis University
High School Diploma -
Elk Grove High School
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