Alexander Nabbud
Macomb
Summary
Adept at driving positive outcomes, my tenure at Geek Squad - Best Buy showcases a blend of technical support mastery and exceptional customer service. Leveraging skills in problem-solving and coaching, I've enhanced service standards and mentored teams towards excellence, achieving significant customer satisfaction improvements.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Geek Squad Senior Agent
Geek Squad - Best Buy
07.2024 - Current
- Performing “Level 2” Computer Repairs Extensive problem solving and troubleshooting Assisting colleagues while leadership is unavailable Providing on the spot tech advice to clients with varying levels of tech knowledge
- Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
- Assists Geek Squad Manager or independently assigns staff for client assistance, diagnosis, repair, service, and follow up.
- Communicates department goals and other pertinent company information to members of the Precinct in a clear, accurate, and timely manner.
- Works with clients directly to ensure staff is assisting customers with service and repair issues while achieving department goals. Handles escalated client service issues.
- Provides ongoing coaching and acts as consultant to Precinct Agents and other store personnel as needed to achieve goals and high standards of customer service.
Advance Repair Agent
Geek Squad - Best Buy
10.2022 - 07.2024
- Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
- Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
- Establishes and maintains consistent rhythms for timely followup and ensures deliverables are met or exceeded.
- Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.
- Led troubleshooting efforts on challenging cases that resulted in successful identification of root causes.
- Implemented preventative maintenance measures to reduce the likelihood of future device failures.
Geek Squad Consultation Agent
Geek Squad - Best Buy
04.2022 - 10.2022
- Provide positive, timely service to customers during the check-in and checkout process
- Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
- Help set up and repair technology devices for customers
- Monitor service queues and provide accurate status updates to customers
- Clearly communicate and partner with fellow agents
Sales Advisor
Bestbuy Retail Store
10.2021 - 04.2022
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
Education
Associate of Science - Information Technology
Macomb Community College
Warren, MI09-2025
High School Diploma -
Chippewa Valley High Scool
Clinton Township, MI05-2023
Skills
- Coaching and mentoring
- Operations management
- Employee relations
- Product and service sales
- Positive attitude
- Customer service
- Problem-solving
- Organizational skills
- Flexible schedule
- Service support
- Technical support
- Decision-making
- Reliability
Certification
- Microsoft Office Specialist Outlook 2019
- Microsoft Office Specialist Word 2019
- Microsoft Office Specialist Excel 2019
- Microsoft Office Specialist Powerpoint 2019
- Cisco Certified Support Technician
- Information Technology Specialist- Cybersecurity
- Introduction to CyberSecurity
- Intuit Quickbooks Online Certified
Languages
English
Full Professional
Timeline
Geek Squad Senior Agent
Geek Squad - Best Buy
07.2024 - Current
Advance Repair Agent
Geek Squad - Best Buy
10.2022 - 07.2024
Geek Squad Consultation Agent
Geek Squad - Best Buy
04.2022 - 10.2022
Sales Advisor
Bestbuy Retail Store
10.2021 - 04.2022
- Microsoft Office Specialist Outlook 2019
- Microsoft Office Specialist Word 2019
- Microsoft Office Specialist Excel 2019
- Microsoft Office Specialist Powerpoint 2019
- Cisco Certified Support Technician
- Information Technology Specialist- Cybersecurity
- Introduction to CyberSecurity
- Intuit Quickbooks Online Certified
Associate of Science - Information Technology
Macomb Community College
High School Diploma -
Chippewa Valley High Scool
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