Thomas Linsangan
Houston,TX
Summary
A CIA Senior Agent at Best Buy is a leadership position focused on training and coaching Geek Squad agents. This role involves overseeing agents as they tackle complex troubleshooting issues, ensuring they uphold high standards for service and repair while delivering a positive customer experience.
Overview
6
6
years of professional experience
Work History
CIA Senior (Geek Squad Manager)
Best Buy
10.2023 - Current
- Delivered comprehensive tech education to customers, enhancing product utilization
- Boosted customer satisfaction by providing post-purchase support and addressing concerns
- Installed and configured diverse electronics, ensuring optimal performance
- Troubleshot and resolved complex hardware and software issues to improve customer experience
- Assessed and optimized customers' tech setups for better value realization
- Streamlined tech support processes, increasing team efficiency
- Analyzed customer tech needs and customized solutions to enhance satisfaction
- Trained and coached agents in performing repairs and services
- Led a team of Geek Squad agents, ensuring high standards for service and repair
- Acted as a role model for agents, fostering motivation and excellence
- Ensured customers had a positive experience with timely and effective solutions
- Motivated staff to achieve outstanding business results and fostered long-term customer relationships
Information Tech Customer Service Rep VIPS (Volunteer)
Stephen F. Austin High School
08.2023 - 12.2023
- Address incidents of service interruption
- Take steps to re-initiate service or escalate for resolution
- Handle requests for services related to IT systems, reports, workstations, laptops, printers, LAN servers, phone sets, hand-held devices, portable learning devices, applications, data, and educational technologies
- Deploy a local customer service specialist if feasible
- Work on problems of diverse scope, requiring the evaluation of identifiable factors
- Demonstrate good judgment in selecting methods and techniques for obtaining solutions
- Provides timely resolution of problems or escalation on behalf of customer to appropriate personnel and provides case status updates to management and end-users
- Provides support services to employees with information technology issues involving applications or data, and educational technologies
Sales Leader/Manager
Stretch Lab
10.2022 - 08.2023
- Ability to work harmoniously with co-workers & clients
- Build an exceptional rapport with all clients and team members
- Confident in generating personal sales and supervising Sales Reps
- Seek to clearly understand and collaboratively resolve any client or team member concerns
- Must be solution-based and results oriented, competitive spirit
- Membership and retail sales
- Highly organized, proficient in data management, ability to prioritize and meet deadlines
- Professional, punctual & reliable
- Proficiently execute LASER sales process
- Trustworthy and ability to handle confidential information
- Proficiency with computers and Studio software
Manager
Tapioca Xpress/Boba & More Xpress
10.2018 - 03.2020
- Managed a team of 3-4 employees, ensuring efficient closing operations
- Enhanced customer experience through effective communication and problem-solving
- Implemented employee training programs, focusing on procedures and customer service
- Oversaw supply ordering from wholesalers, maintaining optimal inventory levels
- Boosted customer retention through persuasive communication and satisfaction strategies
Education
Bachelor of Science - Information Technology Management and Administration, Cyber Security Minor
University of Houston-Clear Lake
Houston, TX08.2023
Skills
- Office 365
- Software Skills
- Project planning
- Coaching and mentoring
- Database Systems
- Adaptability
- Sales Expertise
- Decision-making
- Cross-functional teamwork
- Networking strategies
- Data analysis
- Complex Problem-solving
Timeline
CIA Senior (Geek Squad Manager)
Best Buy
10.2023 - Current
Information Tech Customer Service Rep VIPS (Volunteer)
Stephen F. Austin High School
08.2023 - 12.2023
Sales Leader/Manager
Stretch Lab
10.2022 - 08.2023
Manager
Tapioca Xpress/Boba & More Xpress
10.2018 - 03.2020
Bachelor of Science - Information Technology Management and Administration, Cyber Security Minor
University of Houston-Clear Lake
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