Jasmine Reyes
San Antonio,TX
Summary
Tech-savvy professional with strong troubleshooting skills and a customer-focused approach. Demonstrated success in boosting employee performance, reaching team objectives, and providing top-notch customer service. Proficient in using technical knowledge to improve operational effectiveness and surpass expectations.
Overview
16
16
years of professional experience
Work History
Geek Squad CIA Senior Agent
Best Buy
San Antonio, TX
02.2022 - Current
- Exceeded sales targets consistently through effective relationship building and strategic prospecting.
- Implemented process improvements in areas that were underperforming.
- Increased client satisfaction by providing exceptional customer service and timely resolution of issues.
- Organized training sessions for new hires to ensure a smooth onboarding process.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Developed team schedules to optimize workflow.
- Provided coaching and feedback to enhance team performance.
- Managed client escalations by submitting appropriate forms to address issues beyond scope of work.
Geek Squad Consultation Agents
Best Buy
San Antonio, TX
08.2019 - 02.2022
- Assessed client requirements thoroughly to create customized action plans aligned with their goals and objectives.
- Greet clients and perform consultations with unit drop-offs to determine level of service with accurate and detailed note entry.
- Demonstrate repairs on pickup.
- Perform client education on aspects of technology in terms they can understand.
- Use de-escalation and conflict resolution skills to develop understanding and results for clients.
- Maintain Precinct operations including checking functionality of returns, processing unit shipping, and receiving.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Contact clients via email or phone to give status updates, and request additional information.
- Technical experience in both MacOS and Windows OS
- Proven ability to learn quickly and adapt to new situations.
Team Leader Computing/DI
Best Buy
San Antonio, TX
08.2016 - 08.2019
- Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Held meetings with employees to evaluate performance and make plans for improvement.
- Implemented new working processes which delivered continued improvements.
Computing and Digital Imaging Sales Consultant
Best Buy
San Antonio, TX
07.2013 - 08.2016
- Provided sales and customer service assistance to walk-in traffic
- Recommended solutions to customers based on their needs and preferences.
- Built relationships with customers to increase likelihood of repeat business.
- Maintained a clean and safe work environment.·
- Frequently led store in sales goals and overall performance.
- Greeted customers in a timely fashion while quickly determining their needs.
Customer Service Representative
West Telemarketing
San Antonio, TX
12.2012 - 03.2013
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly and in appropriate manner.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Entered customer interaction details in CRM to track requests, document problems and record solutions offered.
Customer Advocate
West Telemarketing
San Antonio, TX
08.2012 - 12.2012
- Documented customer concerns and inquiry resolutions in internal computer system.
- Accessed multiple databases to investigate customer questions and concerns.
- Listened to customers in actively to assess issues and provide accurate information.
- Contacted outside providers on behalf of customers to help solve problems.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
West Telemarketing
San Antonio, TX
06.2009 - 11.2010
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly and in appropriate manner.
- Entered customer interaction details in CRM to track requests, document problems and record solutions offered.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Education
Early Childhood Education
Palo Alto College
San Antonio, TXHigh School -
South Side High School
San Antonio, TX05.2006
Skills
- Personable
- Retail merchandising experience
- Goal-oriented
- Upselling techniques
- Active listening skills
- Staff education and training
- Training development aptitude
- Consistently meets sales goals
- Team building expertise
- Client relations strength
Timeline
Geek Squad CIA Senior Agent
Best Buy
02.2022 - Current
Geek Squad Consultation Agents
Best Buy
08.2019 - 02.2022
Team Leader Computing/DI
Best Buy
08.2016 - 08.2019
Computing and Digital Imaging Sales Consultant
Best Buy
07.2013 - 08.2016
Customer Service Representative
West Telemarketing
12.2012 - 03.2013
Customer Advocate
West Telemarketing
08.2012 - 12.2012
Customer Service Representative
West Telemarketing
06.2009 - 11.2010
Early Childhood Education
Palo Alto College
High School -
South Side High School