Summary
Overview
Work History
Education
Skills
Timeline
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Clinton Hamilton

Brooklyn

Summary

Customer-focused Advanced Repair Agent with over 10 years of experience diagnosing, maintaining and repairing computers and all OS systems. Proficient in ticketing systems to keep track of repairs to provide efficient support for the end user. Skilled in configuring, diagnosing and maintaining wireless and local area networks.

Overview

14
14
years of professional experience

Work History

Geek Squad CIA Senior – Supervisor

Best Buy
01.2022 - Current
  • Manage complex transactional and emotional customer situations promptly and professionally while meeting service commitments.
  • Develop and maintain strong relationships with customers to maintain loyalty and satisfaction.
  • Respond to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Coach team members to deliver hospitable, professional service while adhering to a set of service models.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.

Consultant/Advanced Repair Agent

CIA
01.2022 - Current
  • Responsible for training and coaching agents to repair and service in accordance with Geek Squad’s high standards and Best Buy’s Customer promise
  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs
  • Dismantled machines and equipment to remove defective parts.
  • Communicates department goals and other pertinent company information to members of the Precinct in a clear, accurate, and timely manner
  • Works with clients directly to ensure staff is assisting customers with service and repair issues while achieving department goals
  • Provides ongoing coaching and acts as consultant to Precinct Agents and other store personnel as needed to achieve goals and high standards of customer service.

Computer Advance Repair Agent

Geek Squad / Best Buy
08.2017 - 01.2022
  • Identify client’s needs, quickly resolve related issues and spearhead selling tech support as needed
  • Send escalations on client products; verify returned products and equally inspecting open box items while leveraging expertise as an apple certified repair technician
  • Perform cosmetic repairs on desktop, tablet and notebook computer systems
  • Trouble shoot and diagnose hardware and software issues for a wide range of systems (desktops, laptops, Windows & Mac OS)
  • Tears down and replaces parts in systems
  • Determines the most cost-effective course of repair and updates disposition of systems
  • Loads and unloads product in an efficient and safe manner
  • Moves product to storage areas with proper equipment and efficiently stack and store the merchandise in the appropriate area
  • Keep track of hardware inventory for repairs including desktops, laptops, iPhones and Samsung smart phones

Retail Sales/Computers

Best Buy
07.2013 - 08.2017
  • Identify customer needs in product selling, provide the full solutions and attach other services such as geek squad protection/Tech support.
  • Train new associates on cash register operations, conducting customer transactions, and balancing drawer.
  • Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitor inventory to recommend stock levels, maximizing profits and minimizing losses.

Retail Sales Associate

Toyota
05.2009 - 06.2010
  • Welcome customers utilizing a professional demeanor and actively listen to customers to uncover purchasing needs and provide recommendations based on automotive requirements
  • Utilize consultative sales process to match customers with vehicles suiting their needs
  • Demonstrate vehicle functionality and explain options, accompany prospective customers on test drives, and explain costs associated with purchase.

Education

High School Diploma -

Paul Robeson High School-School of Business & Tech
Brooklyn
06.2009

Skills

  • Apple Tech/Consultant
  • Retail Technology Knowledge
  • Computer Tech/Repairs/Software
  • Flexibility/Adaptability
  • Customer Service/Shipping
  • Customer Retention

Timeline

Consultant/Advanced Repair Agent

CIA
01.2022 - Current

Geek Squad CIA Senior – Supervisor

Best Buy
01.2022 - Current

Computer Advance Repair Agent

Geek Squad / Best Buy
08.2017 - 01.2022

Retail Sales/Computers

Best Buy
07.2013 - 08.2017

Retail Sales Associate

Toyota
05.2009 - 06.2010

High School Diploma -

Paul Robeson High School-School of Business & Tech

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Clinton Hamilton