Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dominic Zablotny

Buffalo,NY

Summary

A committed and experienced senior agent with plenty of knowledge offering outstanding client service and technical help in fast-paced environments. Ability to identify and fix complicated technological problems, guaranteeing high levels of client loyalty and satisfaction. knowledgeable about a wide variety of technology skills, such as networking, software, and hardware. Noted for having excellent communication abilities and being able to communicate complex ideas to clients who are not technical. Devoted to creating a cooperative team atmosphere and always looking for chances to advance both personally and professionally.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Geek Squad Senior Agent

Best Buy
09.2023 - Current
  • Implemented process improvements in areas that were underperforming.
  • Supervised team of 10, providing exceptional coaching and mentoring.
  • Assists Geek Squad Manager or independently assigns staff for client assistance, diagnosis, repair, service, and follow up.
  • Works with clients directly to ensure staff is assisting customers with service and repair issues while achieving department goals. Handles escalated client service issues.
  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.

Advanced Repair Agent

Geek Squad
01.2021 - 09.2023
  • Performing 'Level 2' Computer Repairs
  • Extensive problem solving and troubleshooting
  • Performed regular upgrades to update systems and improve operability.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Assisted customers by troubleshooting computer-related issues such as virus removal, password resets, email setup and software installs.
  • Assembled, maintained, and repaired system hardware.

Automotive Technician

Best Buy
07.2020 - 01.2021
  • Installing standard & advanced mobile electronic solutions including Remote starts, speaker, dash cams, backup cams, amplifiers, and I dash unties
  • Troubleshooting issues with installation from past and present installs
  • Utilizing provided guides to identify compatibility to vehicles
  • Educate sales teams about different types of vehicle accessories that are relatable to upgrading.

Geek Squad Consultation Agent

Best Buy
10.2015 - 07.2020
  • Maintaining a good working relationship with clients
  • Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
  • Monitor service queues and provide accurate status updates to customers.
  • Provided basic end-user troubleshooting and desktop support.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.

Education

Associate of Science - General Studies

Erie Community College
Buffalo, NY

High school or equivalent - General studies

Mulberry High School
Mulberry, FL

Skills

  • Troubleshooting (8 years)
  • Customer service (8 years)
  • Coaching and Mentoring
  • Performance Analysis
  • Leadership (2 years)
  • Technical support
  • Software repair
  • Hardware Installation
  • Computer system repair
  • Advanced troubleshooting
  • Hardware replacement
  • Hardware diagnostics

Certification

  • Apple authorized service repair technician for iPhone & Mac

Timeline

Geek Squad Senior Agent

Best Buy
09.2023 - Current

Advanced Repair Agent

Geek Squad
01.2021 - 09.2023

Automotive Technician

Best Buy
07.2020 - 01.2021

Geek Squad Consultation Agent

Best Buy
10.2015 - 07.2020

Associate of Science - General Studies

Erie Community College

High school or equivalent - General studies

Mulberry High School

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Dominic Zablotny