Syed Shoaib
Houston,United States
Summary
Enthusiastic and analytically driven Geek Squad Senior Agent with years of highly dedicated Best Buy experience with providing individualized customer support and effective technological solutions. Motivated to preemptively identify customer needs and seamlessly adapt to a variety of situations to deliver informed solutions to all problems in a timely manner. Committed to establishing genuine connections with colleagues and customers to maintain a positive environment and achieve mutual goals.
Overview
10
10
years of professional experience
Work History
Geek Squad Senior Agent
Best Buy
08.2023 - Current
- Upholds high standards of customer experience by ensuring team members meet customers with knowledgeable solutions and genuine empathy.
- Encourages team members to accomplish company and department goals by effectively communicating and leading by example.
- Coaches team members and collaborates with customers directly to provide timely resolutions to escalated customer issues.
- Provides leadership support by maintaining updated knowledge of diagnosis and repair protocols for an array of device and technological concerns.
Apple Pro Agent, Consultation
Best Buy
01.2019 - 08.2023
- Work both independently and with colleagues to provide a positive and helpful customer experience when they seek assistance with devices
- Maintain professional and empathetic communication with customers throughout the repair process to ensure their expectations are met and repairs are completed in a timely manner
- Utilize MRI, Back of Precinct tools, and in-home services to diagnose and repair technological devices in store and/or off site
- Maintain workplace metrics to remain a monthly top performer in an effort to optimize store and department revenue
Radio Frequency Network Engineer
Scarlett Wireless
01.2017 - 01.2019
- Travel state-wide by creating drive routes to verify the functionality of radio towers and accurately diagnose
- Utilize radio network access equipment to quickly and accurately diagnose issues and design technical solutions
- Oversee and ensure the compliance and optimization of radio access communications networks
Sales Consultant
Best Buy
01.2015 - 01.2017
- Greet and engage with customers in a pleasant, timely manner
- Gather necessary information regarding the needs and wants of customers to provide practical product recommendations
- Maintain up-to-date product knowledge and professional development to provide quick, informed service
- Support customers throughout their in-store experience ensuring that they depart positively
Education
Diploma -
Memorial High School
Houston, TX01.2012
Skills
- Coaching and mentoring
- Operations management
- Problem-solving skills
- Customer service
References
- Angel Gomez, Best Buy, Angel.Gomez4@bestbuy.com, (346) 265-8715
- Nathan Vorhese, Best Buy, Nathanvorhese@bestbuy.com, (980) 581-7009
- Nick Wieder, Best Buy, Nick.wieder@bestbuy.com, (832) 585-9497
- Tera Vilchez, Best Buy, Tera.vilchez@bestbuy.com, (773) 816-1880
Timeline
Geek Squad Senior Agent
Best Buy
08.2023 - Current
Apple Pro Agent, Consultation
Best Buy
01.2019 - 08.2023
Radio Frequency Network Engineer
Scarlett Wireless
01.2017 - 01.2019
Sales Consultant
Best Buy
01.2015 - 01.2017
Diploma -
Memorial High School
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