Angelo Fugarino
Wilmington,DE
Summary
Versatile loan processing professional specializing in customer service and Underwriting standards. Exceptional communication and decision making skills with a keen eye for detail and a proactive nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Mortgage Loan Processor
American Pacific Mortgage Corporation
2022.03 - 2023.12
- Collaborated with Loan Officers and borrowers in moving the loan from started milestone to closing
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close by branch management
- Coordinated closing process with attorneys, title companies, and government clerks.
- Received on-going, comprehensive training on home loan products and mortgage process.
Processing Coordinator
Draper And Kramer Mortgage Corp.
2020.07 - 2022.02
- Worked with borrowers via e-mail and telephone to answer questions and request information to satisfy loan conditions
- Worked closely with Loan officers and Processors to complete Underwriting conditions
- Prepared initial closing disclosures for borrowers in a timely fashion in order to meet expected closing dates.
- Coordinated closing process with borrowers, attorneys, and title companies
- Answered inquiries and provided superior customer service to clients.
Customer Service Supervisor
Capital One Bank
2017.01 - 2022.01
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Conducted training sessions and mentored team members to promote productivity and commitment to friendly service.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Education
Associate of Arts - Business Administration And Management
University of Delaware
Newark, DESkills
- Application Preparation
- Information Verification
- Financial Document Review
- Attention to Detail
- Employment Verification
- Mortgage Loan Processing
Timeline
Mortgage Loan Processor
American Pacific Mortgage Corporation
2022.03 - 2023.12
Processing Coordinator
Draper And Kramer Mortgage Corp.
2020.07 - 2022.02
Customer Service Supervisor
Capital One Bank
2017.01 - 2022.01
Associate of Arts - Business Administration And Management
University of Delaware
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