Angelo Liangas

• Oversee all Service and Parts Department operations
• Maintained positive employee relations while obtaining and excelling in sales and profit goals
• Recruited and trained new employees to meet job requirements.
• Implemented new methods to increase efficiency in the service department.
• Monitored shop productivity reports to determine if goals were being met or exceeded.
• Assisted in resolving warranty claims between customers and manufacturers.
• Implemented processes to improve customer satisfaction and retention.
• Monitored worker skills and training to correctly delegate assignments for maximum performance.
• Reviewed invoices from suppliers to ensure accuracy before payment was made.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Analyzed business performance data and forecasted business results for upper management.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Developed and maintained a professional and safe work enviornment

• Oversee all Service operations. responsible for building customer loyalty, maintaining positive employee relations, setting and obtaining sales and profit goals, controlling costs

• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction

• Hire and supervise all service department personnel, as well as monitor their performance

• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

• Assist customers in servicing, repairing and explaining each service needed

• Understanding customers' requirements and concerns; matching requirements and concerns to various service options

• Staying updated on new product training as required

• Maintain a positive relationship with Brand Representatives and ensure all Manufacturer's Requirements and Targets are met and exceeded.

Workshop Manager

BMW of OysterBay 2010-2011

• Supervised a team of Technicians and ensured that production remained high and that all jobs were completed properly and on schedule
• Trained staff in specific repair procedures and verified effectiveness of repairs.

• Maintained acceptable levels of Technician productivity through motivational leadership.

• Maintained product and technical knowledge up to date and at the highest level.

• Maintained a skill summary of the technical staff and arranged factory training for staff in order to achieve and maintain CORA Requirements.

• Assisted Technicians with vehicle diagnosis and repair as needed

• Reviewed the results of any new and/or unfamiliar diagnostic procedures with the Technician performing them as well as Shop Foreman and Team leaders.

• Helped service sales staff to properly documenting Repair Order information.

• Worked closely with Service Advisors to assure prioritization of work flow as well as customers expectations were met.

• Performed various administrative tasks as required

• Ensured that shop equipment remains in safe operating condition and that shop is kept clean.

Shop Foreman

Habberstad BMW 2008-2010

• Supervised a team of Technicians and ensured that production remained high and that all jobs were completed properly and on schedule

• Trained staff in specific repair procedures and verified effectiveness of repairs.

• Assisted Technicians with vehicle diagnosis and repair as needed.• Performed various administrative tasks as required

• Ensured that shop equipment remains in safe operating condition and that shop is kept clean.

Team Leader

Certified BMW Master Technician

Rallye BMW 2003-2008

• Supervised a team of Technicians and ensured that production remained high and that all jobs were completed properly and on schedule.
• Dispatched work to a team of 10 technicians.
• Performed the Highest Level of Diagnostic work and repairs while assisting team members to remain efficient and productive.
• Worked closely with Service Advisors to assure prioritization of work flow as well as customers expectations were met.