Angelo Prestipino
East Northport,NY
Summary
Hardworking employee with customer service, multitasking, time management and managerial abilities. Devoted to giving every customer a positive and memorable experience while also having the objective of growing my career. Proven record of generating and building positive relationships. Exceptional communication skills as well as the ability to make critical decisions during challenges. Adaptable and quick learner, comfortable with being tasked with new and challenging work. Effectively work with a team as well as independently.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Part Time Closing Manager
Stop and Shop
Huntington, NY
01.2024 - Current
- Know how to take in product deliveries, make incident reports, address product recalls, maintain temperatures of refrigeration, maintain machinery, order necessary items or products
- Entrusted with alarm codes and procedural knowledge
- Ensure all departments are conducting proper operating procedure, handle any customer or employee issues
- Cross-trained and able to aid in most departments such as the frontend, online shopping, product labeling or packing out product
- Ability to use technology such as MicrosoftWord, Excel and other Stop and Shop programs such as Production Planner and Kronos
- Ensured adherence to all closing procedures and policies.
Assistant Customer Service Department Head
Stop and Shop
Huntington, NY
09.2023 - 01.2024
- Entrusted with running and closing the frontend at night
- Maintaining cash registers
- Ensuring all cashiers, cash office customer service personnel are following proper operational procedure
- Able to conduct all customer service functions including but not limited to: lottery tickets, returns, using discretion in satisfying customer needs
- Able to process Western Union Money Transfers and Payouts
- Able to process Money Orders
- Entrusted with handling cash while closing cash registers at night
- Delegate work and breaks as needed
- Supervised day-to-day operations of the customer service department.
Online Shopper and Cashier
Stop and Shop
Huntington, NY
01.2018 - 09.2023
- Able to properly use cash register
- Entrusted with expensive technology used for shopping orders
- Able to use technology for shopping orders
- Experience with programs such as MicrosoftWord and Excel
- Provided technical support for customers experiencing difficulty with their online purchases.
- Handled customer inquiries regarding order status, shipping costs, and payment options.
- Maintained records of all transactions conducted on the website.
Education
Enrolled in a five-year Accelerated Master's Program - Criminal Justice
St. John's University
Queens, NY12-2025
High School Diploma -
St. Anthony's High School
Huntington, NY06.2021
Skills
- Customer service
- Communication
- Leadership
- Creativity
- Project management
- Conflict resolution
- Computer competency with Word, Excel, Spreadsheets
- Active Listening
- Adaptability
- Critical Thinking
- Decision Making
- Management
- Organization
- Public Speaking
- Teamwork
- Training and Development
- Workplace Safety
- Operational Efficiency
- Task Delegation
- Relationship Building
Certification
- Lifeguard
- AED and CPR certified
Timeline
Part Time Closing Manager
Stop and Shop
01.2024 - Current
Assistant Customer Service Department Head
Stop and Shop
09.2023 - 01.2024
Online Shopper and Cashier
Stop and Shop
01.2018 - 09.2023
Enrolled in a five-year Accelerated Master's Program - Criminal Justice
St. John's University
High School Diploma -
St. Anthony's High School