Angelo Puerto
Miami,Florida
Summary
Energetic and reliable individual with aptitude for leadership and positive attitude. Possesses strong communication skills and knack for problem-solving, ensuring customer satisfaction and team cohesion. Committed to creating supportive and efficient work environment that drives team success.
Experienced with leading customer service teams to provide exceptional support. Uses strong communication skills to improve team efficiency and client satisfaction. Track record of implementing successful strategies for team development and customer issue resolution.
Overview
4
4
years of professional experience
Work History
Customer Service Associate Team Leader
Fresco Y Mas
Miami Florida
05.2025 - 04.2026
- Aided team in handling customer inquiries and complaints efficiently.
- Supported new associates in understanding company policies and customer service standards.
- Assisted in implementing solutions to enhance workflow and boost efficiency.
- Checked team performance metrics to confirm adherence to quality service standards.
- Provided insights to management on customer trends and service challenges.
- Facilitated inventory management by coordinating product restocking activities.
- Improved customer satisfaction by addressing concerns promptly and delivering effective solutions.
- Established rapport with repeat clients by remembering preferences or previous conversations, personalizing the service experience.
Customer Service Associate Cashier
Kmart
Miami, FL
05.2024 - 01.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, ensuring satisfaction and loyalty.
- Maintained accurate cash drawer, minimizing discrepancies during shifts.
- Collaborated with team members to restock shelves and organize displays.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Helped customers complete purchases, locate items, and join reward programs.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
Seasonal Worker
Hobby Lobby
Miami, FL
11.2023 - 01.2024
- Assisted customers with product choices and inquiries to improve their shopping experience.
- Stocked shelves and arranged merchandise for enhanced visibility and accessibility.
- Operated cash register, processing transactions quickly and accurately.
- Maintained cleanliness of store to comply with safety regulations.
- Built positive relationships with coworkers through strong communication skills, promoting teamwork.
- Assisted in the setup and takedown of promotional displays, leading to increased seasonal sales.
- Contributed to team success by consistently achieving individual sales targets during peak seasons.
- Worked alongside supervisors to promptly address challenges during busy periods.
- Collaborated with team members to support inventory management and restocking activities.
- Transported and loaded harvested goods onto delivery trucks.
Crew Member
Marcos Pizza
Miami, Fl
07.2022 - 02.2023
- Prepared pizzas following company recipes and customer requests.
- Maintained clean and organized workstations to meet health and safety standards.
- Delivered outstanding customer service by taking orders and promptly addressing inquiries.
- Operated kitchen equipment effectively to maximize performance during busy periods.
- Implemented workflow improvements in food preparation areas.
- Took orders, prepared meals, and processed payments.
- Collaborated with team members and welcomed feedback from management.
- Cleaned and organized all restaurant areas to uphold a positive image.
- Provided exceptional customer service by addressing concerns and issues professionally.
- Assisted team members in reaching collective goals.
Education
High School Diploma -
G. Holmes Braddock Senior High
Miami, Fl06.2022
Skills
Customer relationship building
Team management
Delegation and supervision
Training and coaching
Customer service
Problem-solving
Time management
Active listening
Adaptability and flexibility
Complaint handling
Money handling
Decision-making
Relationship building
Product knowledge
Product sales
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Associate Team Leader
Fresco Y Mas
05.2025 - 04.2026
Customer Service Associate Cashier
Kmart
05.2024 - 01.2025
Seasonal Worker
Hobby Lobby
11.2023 - 01.2024
Crew Member
Marcos Pizza
07.2022 - 02.2023
High School Diploma -
G. Holmes Braddock Senior High