Angelo Solomon
Jacksonville,FL
Summary
Proven multitasker and communicator, adept at enhancing customer satisfaction and streamlining operations. Skillfully balanced guest needs with telephone inquiries, boosting efficiency. Excelled in high-pressure roles, surpassing productivity targets through keen attention to detail and active listening. Demonstrates a strong blend of problem resolution and guest greeting capabilities, contributing to seamless service delivery.
Overview
4
4
years of professional experience
Work History
Kitchen Leader
Chipotle Grill
04.2025 - 06.2025
- Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
- Supported positive work environment through effective conflict resolution among team members when necessary.
- Provided support to the head chef by taking on additional responsibilities as needed during peak times or staff shortages.
- Increased overall guest satisfaction by addressing customer concerns promptly and professionally.
- Reduced food waste through diligent inventory management and proper food storage practices.
- Implemented quality control measures to guarantee customer satisfaction with each meal served.
- Ensured strict adherence to dietary restrictions of customers by cross-checking menu offerings against specific needs.
- Trained new staff members on kitchen procedures, policies, and equipment usage, fostering a well-prepared team.
Fulfillment Expert
Target
08.2024 - 04.2025
- Collaborated with team members to achieve daily targets and enhance overall company success, while demonstrating adaptability in response to changes in product offerings and order volumes. Prioritized tasks to exceed performance metrics consistently, ensured timely order processing for improved customer satisfaction, and trained new hires on fulfillment procedures to cultivate a knowledgeable and efficient workspace.
Restaurant Host/Customer Order Specialist
Red Lobster
01.2024 - 05.2024
- Effectively managed multitasking during busy periods, addressing both telephone and in-person guest needs while maintaining a calm demeanor. Enhanced customer satisfaction by promptly greeting and seating guest, organizing waitlists, and collaborating with servers to ensure efficient table transitions.
Warehouse Associate
Amazon
06.2023 - 01.2024
- Efficiently prepared orders for shipment by picking, packing, and labeling merchandise, while ensuring safety and moving machinery. Collaborated with team members to consistently meet or exceed productivity targets, maintained high standards for quality, and performed inventory control tasks.
Cashier
Publix
06.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Psychology
Edward Waters University
04.2027
High School Diploma - undefined
First Coast High School
05.2022
Skills
- Strong verbal communication
- Meticulous attention to detail
- Attentive listening
- Technical writing and presentation
- Critical thinking skills
- Proficient in managing multiple tasks
- Collaborative relationship building
- Motivated and proactive
- Conflict resolution
Timeline
Kitchen Leader
Chipotle Grill
04.2025 - 06.2025
Fulfillment Expert
Target
08.2024 - 04.2025
Restaurant Host/Customer Order Specialist
Red Lobster
01.2024 - 05.2024
Warehouse Associate
Amazon
06.2023 - 01.2024
Cashier
Publix
06.2021 - 04.2022
High School Diploma - undefined
First Coast High School
Psychology
Edward Waters University
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