Angelo ROBERTO Scolaro

The Safety and Security Aide assists, monitors, and responds to security needs within the Community Behavioral Health Centers (CBHC). The Security and Safety Aide will focus on monitoring the building, ensuring the safety of members, and protecting the organization's property, assets, and people.

• Perform regular security checks of the buildings (rounds), checking doors, bathrooms, being alert to hazards, watching for theft, vandalism or any other potential risks, and fixed station monitoring.
• Secure premises, and personnel, both internal and external to the building.
• Provide direct response to disruptions, outbursts, and any demonstrative behavior.
• Perform personal/electronic surveillance, inspect buildings, equipment, parking lots and access points.
• Oversee control of entry and exit to the clinic's premises and safeguard facilities, equipment, materials, and employee property.
• Respond to exit door alarms and security alarms
• Monitor pedestrian walkways and parking lots ensuring safety, traffic direction, and parking enforcement, control visitor access and employee building access.
• Respond to requests for safety/security assistance from employees and visitors.
• Respond to requests for entry to locked facilities.
• Monitor closed-circuit TV cameras (CCTV) and monitor alarms.
• Respond to any emergencies.

• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Maintained strong relationships with clients through proactive communication and personalized service.
• Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

• Worked front counter, drive-thru and other areas.
• Worked well with teammates and accepted coaching from management team.
• Took orders, prepared meals, and collected payments.
• Collaborated with team members to complete orders.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Assisted other team members to achieve goals.
• Prepared products following restaurant, health, and safety standards and procedures.
• Kept kitchen, counter and dining areas cleaned and sanitized.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Informed customers of promotions to increase sales productivity and volume.

• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
• Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
• Answered customer questions and provided detailed product information.
• Greeted customers and directed to requested products.
• Maintained effective team member communication.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Blocked and faced products on displays and shelves in accordance with company policy.
• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Helped customers locate desired items and transfer oversized items to vehicles.