Angel Santiago
West Melbourne,FL
Summary
Results-oriented branch manager with exceptional drive and dedication to accomplishing business goals, while exceeding customer expectations. A prolific salesman with strengths in supervising employees, employee relations, inventory organization, and visual merchandising. Committed to creating an environment that supports the company's goal of increasing sales while ensuring customer satisfaction.
Overview
15
15
years of professional experience
Work History
Area Night Manager
City wide Facility Solutions
Melbourne, Florida
12.2023 - Current
- Managed nightly operations and ensured facility readiness for next-day activities.
- Supervised cleaning staff and maintained high standards of cleanliness.
- Conducted regular inspections of facilities to identify maintenance needs.
- Communicated with management regarding facility issues and operational improvements.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Ordered supplies as needed and monitored stock levels throughout the night shift.
- Managed emergency situations such as fires, medical emergencies or criminal activity.
- Communicated with management via email or phone message to report issues needing attention.
- Scheduled cleaning and maintenance for rooms and equipment.
- Oversaw general upkeep of public areas and restrooms.
Branch Manager
Cisco Flooring Supplies
West Melbourne , FL
11.2022 - Current
- Collaborate with other stores to ensure smooth business processes and alignment on organization-wide goals.
- Create strategies to develop and double monthly existing customer sales, resulting in an increase in annual profits.
- Meet deadlines by proactively managing individual and team tasks and streamlining processes.
- Interview and hire talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintain friendly and professional customer interactions.
- Enhance branch production rates by handling staff conflicts, evaluations, hiring and termination processes, and coaching employees on company protocol and payroll operations.
- Assess employee performance and develop improvement plans.
- Boost sales and customer loyalty through incentive programs.
Retail Manager
Seven Eleven
Melbourne , FL
09.2020 - 10.2023
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed daily paperwork and computer entry of sales data as established by management.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Warehouse Worker
Brentwood Originals Co
Youngstown, OH
07.2015 - 03.2020
- Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Positioned products between receiving, storage and shipping areas to efficiently transfer items with minimum wasted effort.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
Retail Manager
Mobile Addiction
Youngstown, Ohio
03.2011 - 06.2019
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Hired, trained, and mentored store managers.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Education
Bristol Community College
Fall RiverSkills
- Bilingual
- Cash Drawer Balancing
- Client Relations
- Cross-functional Collaboration
- Customer Support
- Inventory Management
- Microsoft Office Suite
- Risk & Data Analyst
- Sales Strategy
- Strategic Business Planning
- Team Leadership & Motivation
- Tech Savvy
- Transaction Processing
- Visual Merchandiser
Timeline
Area Night Manager
City wide Facility Solutions
12.2023 - Current
Branch Manager
Cisco Flooring Supplies
11.2022 - Current
Retail Manager
Seven Eleven
09.2020 - 10.2023
Warehouse Worker
Brentwood Originals Co
07.2015 - 03.2020
Retail Manager
Mobile Addiction
03.2011 - 06.2019
Bristol Community College