Angely Duran
Carteret,NJ
Summary
Highly motivated college student, committed to ensuring customer satisfaction by providing exceptional customer service. Detail-oriented and trustworthy employee with proven experience in cash register operations, merchandise stocking, and upholding cleanliness standards. Excelled in a fast-paced environment, mastering multitasking and adaptability.
Overview
3
3
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Walgreens
09.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Experience in the pharmacy department.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Arts - Biology
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2028
High School Diploma - undefined
Carteret High School
Carteret, NJ06.2024
Skills
- Customer Service
- Multitasking
- Adaptability
- Fast-Learner
- Communication
- Team Collaboration
- Time-Management
- Customer Relations
LANGUAGES
Spanish
Full Professional
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Walgreens
09.2022 - Current
High School Diploma - undefined
Carteret High School
Bachelor of Arts - Biology
Rutgers, The State University of New Jersey
Shadowing Experience
Dr. Aimee Leibowitz, DDS - Pediatric Dentistry
Westfield, NJ
8 hours
• Observed pediatric cleanings, exams, and basic restorative procedures
• Learned behavior-management techniques and child-friendly communication
• Gained exposure to operatory setup and sterilization in a pediatric setting
Dr. Bella Zilber, DDS -General Dentistry
Cranford, NJ
25+ hours (ongoing)
• Currently shadowing and observing diagnostic procedures, including fillings, root canals, and crown preparations.
• Observed interpretation of dental X-rays and followed along with case discussions for various patient treatment plans
• Gaining familiarity with chairside workflow, patient communication, and clinical documentation
• Learning operatory setup, sterilization flow, and identification of common dental instruments
Activities & Involvement
Media Team - Primera Iglesia Pentecostal Getsemani Inc.
Newark, NJ | September 2025 - Present
• Assist with media production, including live streaming and camera operation
• Film short videos featuring church members for social media content
Dental Knights Association (DKA) - Rutgers University
Member| September 2024 - Present
• Participate in community, academic, and professional development activities
• Collaborate with members on events and service projects