Angely Nevarez Pro
Casa Grande,AZ
Summary
Results-oriented candidate seeking a role as a Enrollment Specialist that supports personal and professional growth. Proven ability to work independently, meet deadlines, and maintain accuracy under pressure while managing time effectively. Dedicated to positively impacting students’ lives by building strong rapport and guiding them through the enrollment process.
Overview
3
3
years of professional experience
Work History
Manufacturing Operator
Lucid Motors
Casa Grande, AZ
06.2025 - 04.2026
- Operated advanced manufacturing equipment to ensure efficient production processes.
- Conducted quality inspections to maintain product standards and reduce defects.
- Collaborated with team members to streamline workflows and improve operational efficiency.
- Assisted in training new operators on safety protocols and equipment usage.
- Maintained clean and organized work areas to comply with safety regulations.
- Complied with company and OSHA safety rules and regulations.
- Organized work to meet demanding production goals.
- Collaborated with cross-functional teams, ensuring seamless communication and efficient workflow in the manufacturing process.
- Demonstrated strong problem-solving skills while resolving complex manufacturing challenges under tight deadlines.
Call Center Representative
Sunlife Pediatric Center
Casa Grande, AZ
01.2025 - 05.2025
- Managed high-volume inbound calls, addressing patient inquiries and scheduling appointments efficiently.
- Utilized electronic medical records system to maintain accurate patient information and streamline processes.
- Provided exceptional customer service by resolving issues and ensuring patient satisfaction consistently.
- Adapted quickly to new software tools, enhancing productivity in daily operations and support tasks.
- Monitored call metrics to identify trends, contributing to improved response times and service quality.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Wireless Sales Expert
Cricket Wireless
Casa Grande
10.2023 - 01.2025
- Assisted customers in selecting wireless plans and devices tailored to individual needs.
- Demonstrated product features and benefits, enhancing customer understanding and satisfaction.
- Processed sales transactions accurately using point-of-sale systems to ensure efficient service.
- Maintained knowledge of industry trends and competitor offerings, providing informed recommendations to customers.
- Trained new staff on sales techniques and customer service protocols to enhance team performance.
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
ASU Preparatory Academy
Casa Grande, AZAssociate of Arts - Psychology
Central Arizona College
Coolidge, AZ05-2027
Skills
- Bilingual in Spanish/English
- Relationship Building
- Microsoft powerpoint, excel, and Word
- Teamwork and collaboration
- Excellent communication
- Call center experience
- Front desk operations
- Telephone etiquette
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
Timeline
Manufacturing Operator
Lucid Motors
06.2025 - 04.2026
Call Center Representative
Sunlife Pediatric Center
01.2025 - 05.2025
Wireless Sales Expert
Cricket Wireless
10.2023 - 01.2025
High School Diploma -
ASU Preparatory Academy
Associate of Arts - Psychology
Central Arizona College