Angharaad Michelle Acosta
Lawrenceville,GA
Summary
Motivated Leasing Consultant with solid experience in residential property management. Strengths lie in customer service, negotiation skills, and ability to manage multiple projects concurrently. Previous roles resulted in streamlined processes, increased tenant satisfaction, and improved lease renewal rates. Strong knowledge of leasing laws and regulations coupled with an innate ability to build rapport with diverse clientele.
Overview
8
8
years of professional experience
Work History
LEASING CONSULTANT
BH MANAGEMENT/WILLOW BRIDGE PROPERTY
Norcross, GA
09.2019 - 01.2025
- Exhibits strong commitment to the service needs of the internal and external customer
- Represents the company in a professional and courteous manner
- Maintains a comprehensive working knowledge of all aspects of leasing units and leasing documents in accordance with Company and Fair housing guidelines
- Executes all lease renewals to maximize resident retention
- Ability to understand and qualify all prospective residents and maintains all resident leasing files
- Inspects all pre-leased apartments prior to resident's scheduled move-in date; coordinates all changes regarding resident move-outs
- Understands the community, specials and floor plans and maintains waiting lists of prospective residents
- Accountable for 'shopping' competitive properties to stay abreast of industry trends
- Responsible for knowing the status of vacant units; inspection of all pre-leased apartments and securing lease renewals to ensure that the property generates a satisfactory cash flow
- Been asked to assist at other communities as needed
- Escalated critical issues to property manager to deliver immediate resolution.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
LEASING CONSULTANT
FIRST COMMUNITIES
Norcross, GA
09.2018 - 09.2019
- Showing apartments and answering prospective residents pricing inquiries about pricing
- Maintain prospect records using Yardi Voyager, (CRM) and Lead2lease
- Verify applications and follow up on applications including resident screening
- Coordinate with the marketing team to place online ads and ensure signage is correctly positioned
- Prepare leasing agreements
- Follow up on prospects and leads
LEASING CONSULTANT
THE MANAGEMENT GROUP
Duluth, GA
01.2018 - 09.2018
- Assisted management with resident relations
- Managed the leasing, closing and move in process with our new residents
- Analyzed market and occupancy trends and shop the competition to identify changing market conditions
- Maintained daily and weekly leasing reports and monthly market surveys
- Responsible for updating the website and marketing sites
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed
LEASING CONSULTANT
RADCO RESIDENTIAL
Lawrenceville, GA
10.2016 - 01.2018
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas
- Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance
- Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability
- Determine and certify the eligibility of prospective tenants, following government regulations
- Maintain contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations
- Market vacant space to prospective tenants through leasing agents, advertising, or other methods
- Clean common areas, change light bulbs, and make minor property repairs
- Kept meticulous records of all correspondence between management and tenants
- Collected rent and tracked resident payments and information in Yardi
Education
High School Diploma -
Faith Academy
Buford, GA05-2014
Skills
- Excellent communication skills
- Detail oriented
- Ability to manage conflicting priorities
- Multi-tasking
- Good judgment
- Composure in a fast-paced environment
- Sales techniques
- Closing techniques
- Overcoming objections
- Knowledge of Yardi Voyager
- Knowledge of Yardi Voyager Plus (CRM)
- Knowledge of LRO
- Knowledge of Yieldstar
- Customer service expertise
- Relationship building
- Building rapport
- Superior attention to detail
- Microsoft office expertise
- Confidentiality and security
- Numeric data entry
- Accuracy and attention to detail
- Fast typing speed
Languages
Spanish
Native/ Bilingual
Timeline
LEASING CONSULTANT
BH MANAGEMENT/WILLOW BRIDGE PROPERTY
09.2019 - 01.2025
LEASING CONSULTANT
FIRST COMMUNITIES
09.2018 - 09.2019
LEASING CONSULTANT
THE MANAGEMENT GROUP
01.2018 - 09.2018
LEASING CONSULTANT
RADCO RESIDENTIAL
10.2016 - 01.2018
High School Diploma -
Faith Academy