Anghely Aldazoro
Orlando,FL
Summary
Dynamic sales and customer service professional with a proven track record at Bluegreen Vacations and Westgate Vacation Villas Resort & Spa. Excelled in building customer relationships and leveraging sales expertise to exceed quotas. Skilled in interpersonal communication and sales strategy development, consistently achieving top performer status through dedication and strategic sales planning.
Overview
3
3
years of professional experience
Work History
Sales Representative
Bluegreen Vacations
Orlando, FL
02.2024 - 12.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Attended monthly sales meetings and quarterly sales trainings.
- Presented professional image consistent with company's brand values.
Sales Representative
Westgate Vacation Villas Resort & Spa
Orlando, FL
11.2022 - 01.2024
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Provided feedback from customers to product development team, influencing future product enhancements.
Customer Service Representative
Marriot Hotel
Orlando, FL
01.2022 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Industrial Engineer - Engineering
Santiago Mariño
Venezuela 10.2018
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Sales presentations
- Sales closing
- Product and service knowledge
- Sales strategy development
- Sales development
- Client service
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sales Representative
Bluegreen Vacations
02.2024 - 12.2024
Sales Representative
Westgate Vacation Villas Resort & Spa
11.2022 - 01.2024
Customer Service Representative
Marriot Hotel
01.2022 - 09.2022
Industrial Engineer - Engineering
Santiago Mariño