Angi Oliver
Dorai Home
Tumwater,WA
5
years of professional experience
Business operations and ERP transformation professional with 10+ years of experience in financial operations, procurement, process improvement, and cross-functional business support. Hands-on experience with Microsoft Dynamics 365 Finance & Operations (D365 F&O), including Accounts Receivable, Accounts Payable, Procurement and Sourcing, Inventory Management, Sales and Marketing, General Ledger and Master Planning. Oversee business needs across an entire division, serving as the primary business manager for multiple sites and a trusted resource for D365-related questions and operational workflows. Experienced in initial ERP go-live activities, business process mapping, testing, training, change management, and post-go-live support. Contribute subject matter expertise to subsequent business-line rollouts, helping teams navigate system changes, resolve operational issues, and adopt standardized business processes.
Work History
Textiles Business Manager
3 Years 3 Months- Oversee business needs across an entire division, serving as the primary business manager for multiple operational sites and coordinating day-to-day business activities.
- Supported the initial go-live of Microsoft Dynamics 365 Finance & Operations (D365 F&O) for the broader operation, building on prior experience supporting the Accounting go-live.
- Serve as a D365 subject matter expert and operational resource, helping colleagues across the division navigate system workflows, answer functional questions, and resolve business process issues.
- Apply functional knowledge of D365 F&O across Accounts Receivable, Accounts Payable, Procurement and Sourcing, Inventory Management, and Master Planning.
- Contribute subject matter expertise to subsequent business-line rollouts, sharing lessons learned and helping teams transition to standardized system workflows.
- Collaborate with implementation consultants and internal stakeholders to clarify business requirements, support process mapping, and align system workflows with operational needs.
- Participate in testing and user acceptance testing (UAT), helping validate business processes and identify issues requiring resolution.
- Develop standardized procedures, training materials, and job aids to support change management, employee readiness, and consistent adoption of new processes.
- Provide post-go-live support by answering operational questions, troubleshooting issues, and helping employees adapt to D365 workflows.
- Manage procurement, purchasing, vendor relationships, accounts payable and receivable, payroll, and contract administration while monitoring fiscal operations and compliance.
Accounts Receivable Manager
1 Year 2 Months- Supported the Accounting department's initial go-live of Microsoft Dynamics 365 Finance & Operations (D365 F&O), contributing hands-on accounting and operational knowledge during the transition to the new ERP system.
- Used D365 F&O to manage accounts receivable activities, customer account processes, and financial transactions while supporting accurate records and timely processing.
- Developed practical knowledge of D365 financial workflows, including customer account management, receivables processing, and issue resolution.
- Collaborated with accounting colleagues and statewide business units to resolve account-related issues, improve reporting processes, and support consistent financial operations.
- Applied accounts receivable and customer account expertise to help maintain reliable financial reporting and effective business processes.
Customer Service Representative Team Lead
4 Years 8 Months- Support e-commerce customer service operations, including order management, customer communications, issue resolution, and order fulfillment coordination.
- Contribute to the integration and adoption of a customer communications platform, supporting new tools and workflows.
- Test AI-powered chatbot responses by submitting customer questions and evaluating whether responses are appropriate, accurate, and aligned with customer service needs.
- Provide feedback on AI chatbot performance to help identify response issues and support improvements to customer-facing interactions.
- Collaborate with internal teams to resolve shipping, product quality, and order fulfillment issues while identifying opportunities to improve customer experience and operational efficiency.
- Respond and assist approximately 100-150 help tickets every day, 7 days a week
Education
Bachelor of Arts - Educational Studies
Skills
Hands-on experience with Microsoft Dynamics 365 Finance & Operations (D365 F&O) across multiple functional modules
including Accounts Payable
Accounts Receivable
Sales and Marketing
Procurement and Sourcing
Inventory Management
General Ledger
and Master Planning.
Business Process Mapping & Workflow Improvement
Standard Operating Procedures (SOPs) & Process Documentation
Systems Thinking
End-to-End Process Analysis & Cross-Functional Business Alignment
Independent Work
Cross-Functional Collaboration & Remote Communication
User Training
Knowledge Transfer & Technical Instruction
Timeline
Textiles Business Manager
Correctional Industries- Washington State Department of Corrections
07.2023 - CurrentRead More
Accounts Receivable Manager
Correctional Industries- Washington State Department of Corrections
05.2022 - 07.2023Read More
Customer Service Representative Team Lead
Dorai Home
02.2022 - CurrentRead More
Western Governors University
Bachelor of Arts from Educational Studies
Read More
2023- Department of Corrections ‘Team of the Year’ Award for Textiles Division of Correctional Indus
Recognized as a member of the Correctional Industries Textiles Division team for contributions to operational excellence and D365 implementation.