Angie Acosta
Old Bridge,NJ
Summary
Seasoned Case Manager and Program Coordinator with a proven track record at Interfaith-Rise and United Way Central Jersey. Excelled in client advocacy and community outreach, enhancing client well-being through innovative case management and empathetic support. Achieved significant improvements in client access to resources and support networks. Skilled in multitasking and organization, demonstrating exceptional decision-making and problem-solving abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Case Manager
Interfaith-Rise
Highland Park, NJ
01.2022 - Current
- Educated clients and their families about their rights and available community resources.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Conducted home visits to assess the safety of living environments for clients.
- Participated in professional development activities related to case management best practices.
- Implemented crisis intervention strategies as needed to address emergent client issues.
- Provided referrals to appropriate medical, mental health, and social services.
- Maintained accurate case records and documentation according to agency guidelines.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Assisted clients in setting realistic goals and developing action plans.
- Assisted individuals with eligibility for available benefits.
- Monitored client progress through regular follow-ups and case reviews.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Conducted home visits to assess living conditions and support needs.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
Parent Child + Program Coordinator
United Way Central Jersey
Milltown, NJ
09.2010 - 12.2022
- Monitored inventory levels and ordered additional supplies as needed.
- Encouraged positive parent-child interactions through modeling techniques during home visits.
- Identified and referred families to appropriate agencies based upon their specific needs.
- Managed parent support groups addressing topics such as positive discipline and parenting styles.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Delegated tasks to staff and volunteers during organized events.
- Maintained up-to-date records related to program activities.
- Implemented evidence-based interventions designed to reduce problem behaviors.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Read books aloud to small groups or individual children.
- Organized and planned age-appropriate reading, crafts, and music lessons.
- Helped develop motor skills through active playtime activities like running, jumping.
- Monitored children's progress through ongoing assessments of their abilities and interests.
- Attended professional development workshops to stay current on best practices in early childhood education.
Education
Associate of Arts - Liberal Arts
Middlesex County College
Edison, NJ05-2010
Skills
- Case management tracking
- Community outreach
- Time management
- Case documentation
- Organization and multitasking
- Client relationship management
- Client advocacy
- Staff education and training
- Decision-making
- Problem-solving
- Needs assessment
- Community resources
- Goal setting
- Active listening
- Home visits and inspections
- Records management
- Empathy and compassion
- Vulnerable population awareness
- Social work
- Multitasking and organization
Certification
- CPR Certified (Adult and Pediatric First Aid/CPR/AED) Jan 2025-Jan 2027
Languages
Spanish
Native/ Bilingual
Timeline
Case Manager
Interfaith-Rise
01.2022 - Current
Parent Child + Program Coordinator
United Way Central Jersey
09.2010 - 12.2022
Associate of Arts - Liberal Arts
Middlesex County College