Angie Aguilar
Miami,FL
Overview
2026
2026
years of professional experience
Work History
Head Of Business Operations/Development Specialist
Ragnaroc
2022 - Current
- Streamlined operational processes to enhance efficiency across multiple departments.
- Led cross-functional teams in strategic planning and execution of key initiatives.
- Mentored junior managers, fostering professional growth and skill development.
- Implemented performance improvement strategies resulting in increased productivity.
- Developed and maintained comprehensive reports for executive leadership review.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Housekeeper
Studio 6
09.2022 - 01.2023
- Responsibilities are cleaning and reporting any safety hazards to the homeowner or manager in charge.
- Must complete tasks like vacuuming, sweeping, emptying trash cans, dusting shelves, cleaning windows, and mopping floors. Some Housekeepers change linens, wash dishes, and do light ironing and laundry.
Consumer support representative
AT&T
04.2021 - 12.2022
- Identify and assess customers' needs to achieve satisfaction through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Take the extra mile to engage customers
Key Supervisor Manager in Training
Maple Street Biscuit Company
04.2020 - 05.2021
- Manage the day to day shift function, store set up, register opening
- Work closely with kitchen staff on accuracy and process of customers orders
- Provide staff feedback to improve overall customer service.
- Travel to other company locations as part of Management training program
- Complete end of shift closure and transfer to next team
Customer Care, Quality Assurance, Sales
COMCAST/XFINITY
11.2017 - 12.2019
- Providing excellent customer service to all customers.
- Troubleshoot Customer Service issue
- Promote company products to better service the customers needs
- Upsell when possible to provide the customer with best service
- Complete Quality Control on my calls and service to ensure accuracy and productivity
Supervisor and Lead Barista
STARBUCKS
01.2016 - 11.2017
- Supervised shift team to ensure all products and service were at company standards
- Excelled at cashiering always making sure my transactions were accurate
- Ensured team was preparing customer order as requested and on a timely manner
- Maintain store clean and organized to ensure customers have a clean environment
- Provide personalized greetings as I build a daily relationship with my usual guest
Education
Diploma - undefined
Miami High School
Miami05.2014
Skills
- I am a very passionate person I have acquired interpersonal skills and organization skills which has helped me in our diverse customer service environment I am a detail oriented person who always strives for accuracy and making sure my work is on time Always willing to learn new things and follow directives which will improve my overall customer service skills I have a passion for helping others and always willing to work as a team to get the job done and succeed together I am always eager to learn and grow my professional and interpersonal skills
- Team leadership
- Customer service
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Performance management
- Customer relationship management (CRM)
- Shift scheduling
- Sales techniques
- Conflict resolution
- Product management
- Budget control
- Business development
- Business planning
- Financial management
- Expense tracking
- Clear communication
- Work prioritization
- Problem-solving
- Multitasking
Awards
During my time at Comcast/Xfinity. Awarded top Sales agent numerous times
Timeline
Housekeeper
Studio 6
09.2022 - 01.2023
Consumer support representative
AT&T
04.2021 - 12.2022
Key Supervisor Manager in Training
Maple Street Biscuit Company
04.2020 - 05.2021
Customer Care, Quality Assurance, Sales
COMCAST/XFINITY
11.2017 - 12.2019
Supervisor and Lead Barista
STARBUCKS
01.2016 - 11.2017
Diploma - undefined
Miami High School
Head Of Business Operations/Development Specialist
Ragnaroc
2022 - Current