Hi, I’m
Angie Aroche
Cornelius,NC
Summary
As an enthusiastic Customer Service Representative, my goal is to secure a position that will enable me to use my distinctive organizational, problem solving and critical thinking skills to produce a positive change.
Overview
5
years of professional experience
Work History
Panda Express Restaurant
Front of House Employee
06.2023 - Current
Job overview
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Managed phone lines, processing takeout orders, and addressing any customer concerns with professionalism.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Wendy's
Crew Member
09.2021 - 05.2022
Job overview
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Target
Team Member
09.2021 - 11.2021
Job overview
- Increased order processing efficiency by streamlining the packing process and implementing organizational systems.
- Reduced packaging waste by optimizing material usage and recycling efforts within the fulfillment center.
- Ensured timely delivery of customer orders by consistently meeting or exceeding daily picking and packing targets.
- Provided excellent customer service through prompt communication and resolution of order-related inquiries or issues.
Education
South Pointe High SchoolRock Hill, SC
High School Diploma
01.2022
Skills
- Excellent verbal communication
- Open-minded to work with changing priorities
- Proficient in interacting with individuals of all cultures and levels of authority
- Capable to maintain confidentiality, function as a part of a team and possess initiative
Timeline
Front of House Employee
Panda Express Restaurant
06.2023 - Current
Crew Member
Wendy's
09.2021 - 05.2022
Team Member
Target
09.2021 - 11.2021
South Pointe High School
High School Diploma