Reynaldo Liriano
Hagerstown,MD
Summary
Dedicated hospitality professional with a proven track record in customer service and leadership, consistently upholding the highest standards of confidentiality and ethics. Recognized for high productivity and efficient task management in fast-paced environments, with expertise in food safety practices and cash handling. Strong teamwork, communication, and adaptability skills drive enhanced customer satisfaction and operational effectiveness. Committed to continuous improvement and fostering a collaborative workplace.
Overview
2
2
years of professional experience
Work History
Front of House Employee
Chick Fil A
Hagerstown, MD
10.2024 - 02.2025
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Assembled and served meals according to specific guest requirements.
- Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
- Replenished supplies and organized food preparation stations to maximize productivity.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Informed customers of daily specials, menu items, and restaurant policies.
- Greeted customers and provided friendly customer service.
- Implemented strategies to improve service efficiency and guest satisfaction.
Operator Specialist
ICON ATTRACTIONS
Gaithersburg, MD
04.2023 - 08.2024
- Taught junior employees proactive strategies to meet operational and sales goals.
- Greeted customers and responded to requests for information.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Built and maintained working relationships with peers and upper management.
- Performed daily bank deposits accurately and within company guidelines.
- Analyzed sales data to identify trends and opportunities for growth.
Education
High School Diploma -
South Hagerstown High School
Hagerstown, MD05-2025
Skills
- Bilingual
- Multi-tasker
- Excellent writing skills
- Excellent verbal skills
- Excellent customer service skills
- Confidentiality
- Judgment
- Decision making
- Problem Solving
- Proficient in Microsoft Office
- Outlook email
- Excel
- Word
- Punctuality and reliability
- PowerPoint
- Excellent Customer Service
- Time management
- Health and safety
- Professional appearance
- Strong work ethic
- Clear communication
- Multitasking and organization
- Cash handling proficiency
Languages
Spanish
Limited
Timeline
Front of House Employee
Chick Fil A
10.2024 - 02.2025
Operator Specialist
ICON ATTRACTIONS
04.2023 - 08.2024
High School Diploma -
South Hagerstown High School