Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Tatiyana Riley

West Covina,CA

Summary

Customer-focused professional experienced in front-of-house operations. Team member flexes easily between different positions and serves customers with positive, upbeat style.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front of House Employee

Bowlero
Pasadena
08.2022 - 04.2024
  • Managed large groups in a timely manner while ensuring satisfaction of all guests.
  • Processed payments using cash registers or POS systems accurately and efficiently.
  • Organized menus and ensured they were properly stocked at each table.
  • Answered phone calls, took reservations, and answered inquiries.
  • Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
  • Resolved any customer complaints or issues promptly with professionalism.
  • Cross-trained in other areas such as bussing tables or bartending if needed.
  • Collaborated with other departments within the restaurant on various tasks or projects.
  • Assisted with training new front of house employees on procedures and policies.
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
  • Greeted and talked pleasantly with customers to promote positive image for business.

Men's Sales Associate

Zara
Pasadena
01.2021 - 08.2022
  • Provided product knowledge to customers regarding features, benefits and prices of items.
  • Organized merchandise displays to maximize sales opportunities.
  • Resolved customer complaints in a timely manner.
  • Demonstrated excellent customer service skills at all times.
  • Built strong relationships with customers by providing exceptional service.
  • Inspected incoming shipments for accuracy and quality assurance purposes.
  • Operated the POS system efficiently to process sales transactions quickly.
  • Performed daily store opening and closing procedures according to company standards.

Cashier

H&M Hennes & Mauritz
Pasadena
03.2019 - 03.2020
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.

Boba Barista

Tpumps
Pasadena
07.2018 - 03.2019
  • Greeted customers and answered questions about menu items.
  • Prepared hot and cold drinks according to customer specifications.
  • Maintained cleanliness of work area, including countertops, drink preparation tools, and utensils.
  • Restocked supplies such as straws, cups, and napkins for the barista station.
  • Kept up with current drink recipes and trends in the boba industry.
  • Recorded sales transactions into point-of-sale system accurately.

Cashier/Guest Service Team Member

Target
Pasadena
10.2016 - 07.2018
  • Answered customer inquiries regarding store policies and procedures.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Conducted price checks for special orders or discounts as requested by customers.

Education

High School Diploma -

Pasadena High School
Pasadena, CA
06-2016

Skills

  • Strong Work Ethic
  • Team Collaboration
  • Point of sale systems
  • Guest Relations
  • Reservation Management
  • Money Handling
  • Greeting guests
  • Bilingual
  • Adaptable
  • Multitasking

Certification

  • Food Handler's Certificate
  • TIPS

References

References available upon request.

Timeline

Front of House Employee

Bowlero
08.2022 - 04.2024

Men's Sales Associate

Zara
01.2021 - 08.2022

Cashier

H&M Hennes & Mauritz
03.2019 - 03.2020

Boba Barista

Tpumps
07.2018 - 03.2019

Cashier/Guest Service Team Member

Target
10.2016 - 07.2018

High School Diploma -

Pasadena High School

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Tatiyana Riley