Alison Lennartson
Eagan,MN
Summary
Operations Manager with 15+ years of experience overseeing daily Hospitality operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Manager
Bowlero
12.2023 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Analyzed and reported on key performance metrics to senior management.
- Developed and maintained relationships with external vendors and suppliers.
Bartender
Armark
08.2022 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Built relationships with vendors to manage orders and negotiate costs.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Food and Beverage Outlet Manager
Great Wolf Lodge
05.2022 - 01.2024
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives.
- Supervised and effectively trained 15 employees to decrease process lags and boost productivity.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Sales Admin/ Birthday Coordinator
Great Wolf Lodge
05.2022 - 01.2024
- Helped clients plan themed events for young children, teenagers and milestone adult birthday parties.
- Coordinated refreshments and food for indoor, outdoor and special location parties.
- Managed schedule effectively to plan and carry out as many as 20-30 parties per month.
- Handled supply ordering and management, budgeting orders carefully to avoid cost overruns without sacrificing quality.
- Anticipated needs and responded promptly to guests' requests to maximize satisfaction.
- Completed accurate reports highlighting activities, revenue and any notable incidents.
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
Event Coordinator
Bavaria Downs
05.2022 - 11.2023
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Implemented protocols and procedures to effectively manage planning process.
- Coordinated travel and accommodations for event attendees.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Trained and supervised event staff to complete tasks on time.
- Coordinated transportation and parking arrangements for guests and vendors.
- Oversaw event registration process by collecting and tracking attendee information.
- Managed administrative logistics of events planning, event booking, and event promotions.
Education
Bachelor of Science - Hotel, Restaurant, Tourism
University of Wisconsin- Stout
Menomonie, WI01.2016
High School Diploma -
Unity High School
Balsam Lake, WI01.2011
Skills
- Strategic planning skill
- Team leadership strength
- Training and development background
- Business operations background
- Employee scheduling
- Customer relationship management (CRM)
- Inventory control
- Budgeting and cost control
- Team leadership expertise
Certification
- CPR Certified
- First Aid
- ServSafe Certified
- TIPS Certification
Timeline
Operations Manager
Bowlero
12.2023 - Current
Bartender
Armark
08.2022 - Current
Sales Admin/ Birthday Coordinator
Great Wolf Lodge
05.2022 - 01.2024
Event Coordinator
Bavaria Downs
05.2022 - 11.2023
Food and Beverage Outlet Manager
Great Wolf Lodge
05.2022 - 01.2024
Bachelor of Science - Hotel, Restaurant, Tourism
University of Wisconsin- Stout
High School Diploma -
Unity High School
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