Andrea Mendez-Castro
Oakville,WA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
Work History
Front of House Employee
Panda Express Restaurant
Tumwater, WA
08.2025 - Current
- Delivered exceptional customer service to enhance guest experiences and foster loyalty.
- Operated Point of Sale systems efficiently to process transactions accurately.
- Assisted in maintaining cleanliness and organization of dining and kitchen areas.
- Collaborated with team members to ensure timely food preparation and delivery.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Closed front of house, cleaning and restocking for the opening team the next day.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Student Worker
Centralia College
Centralia, WA
03.2024 - 06.2025
- Assisted in managing student services and facility operations to enhance campus experience.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries in English and Spanish professionally while maintaining confidentiality.
- Developed training materials for new student workers, fostering knowledge sharing.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Directing students and guests to their adequate departments.
- Assist students in enrolling to the college which included application and account log-in support.
- Complete and print student ID's.
- Participate as a tour guide/conduct campus tours to new students and visitors.
- Assist and participate in outreach events on campus.
- Participate in weekly staff meetings to discuss improvement mechanisms within the job that benefit the students and guests, including trainings to strengthen service skills and knowledge skills.
Education
Bachelor of Science - Nursing
Saint Martins University
Lacey05-2028
Associate in Arts-Direct Transfer -
Centralia College
Centralia, WA06-2025
High School -
Oakville High School
Oakville, WA06-2025
Skills
- Customer service
- Positive demeanor
- Bilingual
- Team collaboration
- Phone etiquette
- Building rapport
- Cleaning and organization
- Guest service
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Front of House Employee
Panda Express Restaurant
08.2025 - Current
Student Worker
Centralia College
03.2024 - 06.2025
Bachelor of Science - Nursing
Saint Martins University
Associate in Arts-Direct Transfer -
Centralia College
High School -
Oakville High School