Yassir Duran Gonzalez
Brighton,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Front of House Employee
Chik-Fil-A
Brighton, CO
12.2023 - 02.2024
- Greeted customers and provided friendly customer service.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
Customer Service Representative
Mc'Donald's
Brighton
01.2023 - 11.2023
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Team Member
Happy Lemon
Brighton, CO
04.2024 - 06.2024
- Provided customer service support to ensure satisfaction.
- Operated cash registers to process payments from customers.
- Assisted customers with product selection and ordering process.
Education
High School Diploma -
Eagle Ridge Academy
Brighton, CO05.2024
Skills
- Proficient in customer service techniques and conflict resolution with 2 years of experience
- Excellent communication skills (verbal and written) in both English and Spanish
- Strong interpersonal skills and ability to work effectively in a multicultural environment
- Adaptability and quick learning in fast-paced environments
- Problem-solving skills to address customer inquiries and concerns effectively
- Collaborative team player with a focus on enhancing overall customer experience
Personal Information
Title: Student
Awards
Increased Customer Retention Rate: Acknowledgment for implementing strategies that led to a significant increase in customer retention or loyalty.
Languages
Spanish
Native/ Bilingual
Timeline
Team Member
Happy Lemon
04.2024 - 06.2024
Front of House Employee
Chik-Fil-A
12.2023 - 02.2024
Customer Service Representative
Mc'Donald's
01.2023 - 11.2023
High School Diploma -
Eagle Ridge Academy
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