Elias Flores
Spanaway
Summary
Experienced professional in front-line customer service, dedicated to creating welcoming environments and ensuring smooth operations. Adept at multitasking, handling inquiries, and efficiently resolving issues. Strong team player focused on collaboration and achieving results, with the ability to adapt to changing needs and priorities. Recognized for reliability, excellent communication skills, and a positive attitude. Skilled in creating positive guest interactions and maintaining a welcoming environment through effective communication and problem-solving abilities. In the hospitality industry, brings valuable experience and a results-oriented mindset. Known for fostering team collaboration and adapting to changing needs. Innovative technology professional with several years of diverse experience, excels in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish, contributing to organizational growth and success.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Nordstrom
09.2023 - Current
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, beverage replenishment, and retrieving items for guests.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
- High level of financial literacy to ensure the proper balancing of both credit and cash payments
- Delivered exceptional service as illustrated through multiple positive reviews.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
LA COCINA
Family Owned Business
06.2024 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Cashier
La COCINA MODERN MEXICAN FOOD
06.2023 - 09.2023
- Operated cash register, received payments from customers
- Maintained full product knowledge of menu and specials
- Always mindful of sanitation and safety considerations
- Greeted customers, assisted with menu and any questions
- Took orders and packaged food and beverages
- Kept register and enclosed area clean and organized
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
La COCINA MODERN MEXICAN FOOD
01.2022 - 12.2022
- Processed cash, credit and debit transactions accurately
- Customer service skills took orders, gave insight on menu and any deals or coupons
- Assisted with Togo orders and packaging
Sales Associate
Macys
06.2021 - 10.2021
- Sold merchandise and assisted customers with purchases, any question and or concerns
- Stocked floor merchandise and kept knowledge of my department sales and coupons available
- Cashier for most shift ringing up customers and processing credit card payments, returns and all transactions
- Kept sales floor and all merchandise stocked and presentable, along with tables and displays in order
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Education
High School -
Spanaway Lake High School
Spanaway, Wa01.2017
Skills
- Proficient in English and Spanish Communication
- Professional Telephone Communication
- Service Excellence
- Cross-Functional Teamwork
- Task Management Expertise
- Strong Verbal Communication
- Service-Oriented Communication
- Inventory management
- Team collaboration
- Effective communication
- Conflict resolution
- Training staff
- Positive attitude
- Multilingual communication
- Multitasking and organization
- Attention to detail
- Fast-paced environment
- Strategic Issue Resolution
- Data entry
- Customer relations
- Conflict Management
Languages
Spanish
Native or Bilingual
Timeline
LA COCINA
Family Owned Business
06.2024 - 07.2024
Front of House Employee
Nordstrom
09.2023 - Current
Cashier
La COCINA MODERN MEXICAN FOOD
06.2023 - 09.2023
Cashier
La COCINA MODERN MEXICAN FOOD
01.2022 - 12.2022
Sales Associate
Macys
06.2021 - 10.2021
High School -
Spanaway Lake High School
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