Angie Atkins
The Center For Cancer And Blood Disorders
Weatherford,Texas
22
years of professional experience
Experienced Senior Financial Counselor with a background in insurance verification, payment planning, and dispute resolution. Known for clear communication, attention to detail, and strong client relations that support informed decisions and positive patient outcomes.
Work History
Senior Financial Counselor
10 Years 10 Months- Analyzed insurance benefits and coverage details to support accurate patient financial counseling.
- Educated patients on estimates, payment options, and financial assistance resources.
- Reviewed claims, explanations of benefits, and denials to resolve billing discrepancies.
- Arranged payment plans and charity care applications aligned with patient eligibility.
- Tracked account activity and maintained accurate documentation in patient financial records.
- Collaborated with clinical and billing teams to prevent delays in treatment authorization.
- Guided patients through complex financial processes with clear, empathetic communication.
- Increased client base by cultivating relationships with potential customers, attending networking events, and providing exceptional service.
- Implemented efficient systems for tracking client data, allowing for prompt response to inquiries and seamless organization of account information.
- Collaborated with cross-functional teams to develop innovative solutions addressing complex financial challenges faced by clients.
- Developed tailored financial plans for clients, addressing diverse needs and objectives.
- Improved financial processes by streamlining workflows and implementing cost-saving measures.
- Maintained strict adherence to industry regulations and ethical standards, upholding a reputation for integrity within the financial services sector.
- Enhanced client satisfaction with timely communication and transparent reporting on investments performance.
- Mentored junior team members to develop their financial counseling skills, fostering a culture of continuous improvement and collaboration.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Developed and maintained strong relationships with clients to maximize satisfaction.
Doctors Assistant
10 Years- Coordinated patient intake, verifying histories, medications, and allergy information for dermatology visits.
- Prepared treatment rooms, instruments, and supplies for biopsies, excisions, and follow-up care.
- Assisted during dermatologic procedures, anticipating provider needs and maintaining sterile technique.
- Educated patients on post-procedure wound care, medication use, and follow-up instructions.
- Managed appointment flow, balancing check-in, rooming, and scheduling to support efficient clinic operations.
- Maintained inventory of clinical supplies, restocking materials and organizing procedure areas for readiness.
- Provided exceptional support during emergencies by remaining calm under pressure while following established protocol for crisis management.
- Assisted in the development of practice policies and procedures by contributing valuable insights informed by direct patient care experience.
- Enhanced patient satisfaction by providing compassionate care and addressing concerns promptly.
- Ensured accurate diagnoses through meticulous collection of patient history, symptoms, and relevant data for physician review.
- Minimized risk of infection transmission within the clinical setting by adhering strictly to sanitation protocols when handling equipment or interacting with patients.
- Increased patient adherence to treatment plans by providing clear instructions on medication usage, follow-up appointments, and self-care techniques.
- Reduced wait times for patients by efficiently triaging incoming cases and prioritizing those requiring urgent attention.
- Prevented complications during surgeries by anticipating physician needs, preparing instruments, and handing them off as required during procedures.
- Fostered a welcoming and supportive environment for patients by being attentive to their needs, empathizing with their concerns, and offering reassurance when needed.
Pie Maker
2 Years- Baked pies according to production schedules and oven specifications.
- Assembled specialty pies with precise portioning and presentation standards.
- Maintained clean workstations and followed food safety procedures.
- Trained new staff on pie preparation, baking, and sanitation routines.
Education
High School Diploma
Skills
Financial services
Financial advising
Financial planning
Insurance decisions
Cash flow management
Financial statement analysis
Client support
Cost reduction
Expense management
Reporting
Multitasking and prioritization and organization
Decision-making
Problem-solving
Attention to detail
Time management
Multitasking
Teamwork and collaboration
Crisis management
Client relations
Conflict resolution
Customer service
Stress management
Insurance decision-making
Organizational skills
Team collaboration
Ethical practices
Cost reduction
Multitasking and prioritization
Problem-solving abilities
Multitasking and organization
Organizational skills
Team collaboration
Empathetic communication
Timeline
Senior Financial Counselor
The Center For Cancer And Blood Disorders
06.2009 - 04.2020Read More
Doctors Assistant
Stroud Dermatology
06.2000 - 06.2010Read More
Pie Maker
Hutchs Pie Shop
01.1998 - 01.2000Read More
Mineral Wells High School
High School Diploma
Read More