MONICA RONDAN
Northwell Health Hospital
NEWYORK,NY
29
years of professional experience
Professional and prepared for role, bringing diverse experience in customer service and logistics. Proven track record in managing ticketing systems, handling customer inquiries, and resolving issues efficiently. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Employers value reliability, excellent communication skills, and calm, approachable demeanor.
Work History
SENIOR FINANCIAL COUNSELOR
25 Years 8 Months- Evaluated patient insurance coverage and explained benefit details, deductibles, copays, and out-of-pocket responsibilities.
- Guided patients through financial assistance, charity care, and Medicaid enrollment requirements.
- Calculated self-pay estimates and arranged affordable payment plans for unresolved balances.
- Verified eligibility, authorizations, and referral requirements before service dates.
TICKET AGENT
1 Year 7 Months- Issued and reissued airline tickets using reservation systems, ensuring fare rule compliance and accurate itineraries.
- Assisted passengers with reservations, schedule changes, and travel documentation at airport counters.
- Resolved ticketing discrepancies, correcting names, dates, and routing details with precision.
- Processed boarding passes, seat assignments, and special service requests for diverse travelers.
PARKER JEWISH INSTITUTE
2 Years 1 Month- Processed Medicaid applications, verified eligibility, and maintained accurate case records.
- Interpreted program policies to resolve complex coverage and benefits questions.
- Coordinated with caseworkers, providers, and families to support timely service approvals.
- Reviewed documentation for compliance with state Medicaid requirements and audit standards.
SELECT TELLER
3 Years 5 Months- Processed deposits, withdrawals, loan payments, and cash orders with accuracy and compliance.
- Balanced cash drawer, verified currency, and resolved discrepancies following branch controls.
- Delivered prompt customer service while addressing account inquiries and transaction concerns.
- Promoted Chase banking products and referred customers to appropriate branch specialists.
Education
High School Diploma
No Degree - LIBERAL ARTS
Skills
Cash flow management
Financial statement analysis
Insurance planning
Due diligence
Excellent customer service
Timeline
SENIOR FINANCIAL COUNSELOR
Northwell Health Hospital
02.2001 - CurrentRead More
TICKET AGENT
LAN CHILE
03.2000 - 10.2001Read More
PARKER JEWISH INSTITUTE
MEDICAID SPECIALIST
01.1999 - 02.2001Read More
SELECT TELLER
Chase Bank JP Morgan
08.1997 - 01.2001Read More
York College
No Degree from LIBERAL ARTS
Read More
TECHNICAL INSTITUTE 28 OF MAY
High School Diploma
Read More