Maribel Colon
Manchester,CT
Summary
Financial Counselor with experience at Hartford Healthcare, adept at enhancing patient experiences through effective financial guidance and insurance verification. Skilled in cash flow management and patient counseling, I excel in process improvement and teamwork, ensuring clients receive clear understanding of their options while fostering strong relationships. Financial Counselor with extensive history of speaking with patients, physicians and insurance company representatives. Efficient professional with more than 25 years of experience obtaining insurance information and demographic inform, counseling patients and developing effective payment plans for healthcare services.
Overview
28
28
years of professional experience
Work History
Financial Counselor
Hartford Healthcare
Hartford, CT
09.1997 - Current
- Registration for all outpatient departments including specialties such as Cardio,GI, Endo Urology Women's health, Cancer Center, Transplant and liver Centers.
- Verifying all demographics and insurances with customer via phone or face to face.
- Experience using Epic Systems adding insurances and creating estimates for self pay patients Filing out Medicare questionnaires for correct coordination of benefits. Obtaining Authorization and Assignments, Hipaa and Mutual Respect forms. Along with scanning Picture Id's and Insurance cards.
- Experience using online insurance portals such as Connecitcare, Onesource, Availity, EDS and United Healthcare Optum websites.
- Provide financial guidance to patients, ensuring clear understanding of insurance options and payment plans.
- Assist in providing information on seeking Financial support.
- Collaborate with healthcare teams to streamline financial counseling processes and improve patient experience.
- Train new staff on best practices for financial counseling, enhancing team performance and client satisfaction.
Education
GED -
Adult Education
Hartford CT 05.1993 - 05.1993
Skills
- Cash flow management
- Patient counseling
- Telephone etiquette
- Financial counseling
- Attention to detail
- Verbal and written communication
- Critical thinking
- Decision-making
- Process improvement
- Teamwork
- Honest and dependable
- Problem-solving abilities
- Multitasking
- Cash handling
- Time management
- Problem-solving
- Customer service
- Insurance verification
- Relationships and rapport
Languages
English
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Financial Counselor
Hartford Healthcare
09.1997 - Current
GED -
Adult Education
05.1993 - 05.1993