Angie Bixby-Ellermann
Kay Jewlers
Parkersburg,IA
24
years of professional experience
Dedicated professional with over seven years of experience in healthcare coordination. Known for attention to detail, effective communication, and problem-solving skills, leading to improved referral processes and enhanced patient care outcomes.
Work History
Referral Coordinator
7 Years- Coordinated patient referrals to specialists, ensuring timely access to necessary care.
- Developed streamlined referral processes, reducing turnaround time for patient requests.
- Managed scheduling and communication between patients and healthcare providers for efficient appointment setting.
- Monitored referral outcomes to identify trends and improve service delivery across departments.
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
Sales Associate
23 Years 11 Months- Demonstrated expertise in diamond and gemstone identification to assist clients in making informed purchases.
- Cultivated strong customer relationships through personalized service and product knowledge.
- Executed inventory management processes to ensure accurate stock levels and availability of merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Clinical Research Coordinator
15 Years 1 Month- Managed patient recruitment and retention strategies to optimize study enrollment.
- Collaborated with investigators to design study methodologies and data collection processes.
- Developed and maintained study documentation, including protocols and informed consent forms.
- Coordinated multi-site clinical trials, ensuring compliance with regulatory standards.
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Assessed patients'' eligibility criteria following strict adherence to inclusion/exclusion guidelines.
- Developed and maintained accurate and up-to-date case report forms and source documents.
- Developed strong relationships with trial sponsors, ensuring ongoing collaboration and future project opportunities.
- Improved trial visibility and public interest through effective community outreach and education initiatives.
- Facilitated successful trial completion by closely monitoring study timelines and milestones, ensuring on-time delivery of results.
- Coordinated with multiple departments to ensure compliance with regulatory standards, leading to successful trial audits.
Education
High School Diploma
Skills
Preauthorization management
Insurance verification
Patient scheduling
Follow-up coordination
Pre-certification processes
Electronic patient charts
Scheduling software
Patient follow-up
Referral management tools
Timeline
Referral Coordinator
Cedar Valley Medical Specialist
09.2019 - CurrentRead More
Sales Associate
Kay Jewlers
10.2002 - CurrentRead More
Clinical Research Coordinator
Northeast Iowa Family Practice Center
07.2002 - 08.2017Read More
Central High
High School Diploma
Read More