Kristian Day
Springfield,MA
Summary
Results-driven professional with strong work ethic and adaptability. Demonstrates ability to master new skills rapidly and work independently. Consistently meets organizational needs through effective practices and thrives under pressure, enhancing brand value.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Pioneer Valley Cardiology
Springfield, MA
03.2025 - 05.2026
- Coordinated patient scheduling and managed appointments to optimize clinic workflow.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted patients with insurance verification and explained benefits clearly.
- Resolved patient inquiries and issues promptly, enhancing patient satisfaction through effective communication.
- Welcomed patients at reception, directing them to their designated areas to ensure a smooth check-in process.
- Maintained accurate patient records and ensured data integrity in systems.
- Processed medical forms and documentation accurately for compliance purposes.
- Assisted with scheduling follow-up appointments according to provider availability.
Optical Assistant/Patient Service Representative
Springfield Eye Associates
Springfield, MA
05.2024 - 12.2024
- Consulted with customers to clarify insurance coverage options, enhancing understanding of eye-wear purchases.
- Consulted with customers about insurance coverage options for eye-wear purchases.
- Answered phone calls from potential customers inquiring about services offered by the practice.
- Scheduled appointments for eye exams with optometrists.
- Managed patient check-in and check-out procedures and processed payments.
- Verified insurance information and collected payments while efficiently scheduling appointments to streamline patient flow.
- Performed administrative duties such as filing, faxing, and photocopying.
- Monitored stock levels of optical supplies for reordering purposes.
- Adhered to HIPAA regulations when handling confidential patient information.
- Reviewed and verified patient insurance details to ensure coverage. and collected pre-authorizations from providers.
Server
Texas Roadhouse
Springfield, MA
11.2023 - 03.2024
- Delivered exceptional customer service, fostering satisfaction and loyalty.
- Executed opening and closing duties, including setting up dining area and restocking supplies to maintain operational readiness.
- Processed cash and credit transactions at the register accurately while following company procedures for handling cash payments.
- Liaised with kitchen staff to relay customer allergies and special requests, ensuring dietary needs were met.
Key Manager
Logan's Roadhouse
Sumter, SC
10.2022 - 10.2023
- Managed daily operations of the store, ensuring smooth and efficient functioning.
- Provided leadership, guidance, and training to key staff members.
- Regularly conducted meetings with staff members to discuss progress toward goals.
- Managed daily operations of store, ensuring efficiency and customer satisfaction.
- Monitored sales trends and identified growth opportunities, implementing strategies to capitalize on them.
- Empowered staff to resolve customer issues, enhancing overall service quality.
- Reviewed reports of cash receipts and expenses, reconciling discrepancies.
- Managed 20 employees per shift.
Bartender
Logan's Roadhouse
Sumter, SC
10.2020 - 10.2023
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Oversaw inventory of liquor, beer, wine, and other beverages to ensure stock availability and minimize shortages.
- Trained new bartenders in drink preparation and up-selling techniques to improve service quality and increase sales.
- Managed bar area, designed cocktails and menus, ensured regulation compliance, and fostered customer relationships to enhance guest experience.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Effectively multi-tasked within a fast-paced environment.
- Checked identification cards for age verification before serving beverages. for proof of age prior to serving alcohol beverages.
- Operated the cash register and Point of Sale system for transactions, and made proper change for cash transactions.
Server
Logan's Roadhouse
Sumter, SC
02.2018 - 10.2023
- Trained new employees on restaurant procedures and plating techniques to ensure consistent service quality.
- Explained menu options to guests, made personalized suggestions, and accurately took orders for food and beverages.
- Coordinated with hosts, bussers, and kitchen staff to efficiently prepare and serve customers.
- Trained new employees on restaurant procedures and plating techniques.
Education
High School Diploma -
Sumter High School
Sumter, SCSkills
- Patient Coordination
- Appointment scheduling
- Insurance verification
- Preauthorization management
- Recordkeeping
- EMR software
- Task management
- Time management
- Organizational Skills
- Multitasking
- Customer Service
- Patient support
- Effective communication
- Team collaboration
- Attention to Detail
- Patient Advocacy
Timeline
Patient Service Representative
Pioneer Valley Cardiology
03.2025 - 05.2026
Optical Assistant/Patient Service Representative
Springfield Eye Associates
05.2024 - 12.2024
Server
Texas Roadhouse
11.2023 - 03.2024
Key Manager
Logan's Roadhouse
10.2022 - 10.2023
Bartender
Logan's Roadhouse
10.2020 - 10.2023
Server
Logan's Roadhouse
02.2018 - 10.2023
High School Diploma -
Sumter High School