CARLICIA RODRIGUEZ
Renton,WA
Summary
Patient Services Specialist adept at coordinating surgical operations and managing patient interactions in a healthcare setting. Delivers exceptional customer service while maintaining compliance and efficiency in administrative processes. Committed to fostering positive patient experiences and supporting healthcare providers effectively.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Proliance Highlands Surgery
Issaquah, Washington
09.2024 - Current
- Coordinated with surgeons, anesthesiologists, nurses, and other medical staff to facilitate efficient surgical operations.
- Maintained patient records in accordance with HIPAA regulations and monitored office compliance with all applicable laws.
- Assisted physicians in finalizing reports and presentations, ensuring clarity and accuracy.
- Answered phones, greeted patients and filed paperwork to maintain smooth operations in front office.
- Advised patients on preparation requirements before undergoing a particular type of surgery.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Managed patient check-in and check-out procedures and processed payments.
- Managed schedules for multiple surgeons, optimizing appointment flow and reducing potential conflicts.
- Managed schedules for multiple surgeons within the same facility.
Patient Services Coordinator
Uw Oral Medicine
Seattle, WA
08.2022 - 09.2023
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Scheduled appointments in computerized scheduler to ensure timely patient access to services.
- Verified patient's insurance eligibility and benefits coverage.
- Collected forms, insurance card, and co-pay to streamline registration process and enhance patient readiness for appointments.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
Customer Service Representative
Home Depot
Bellevue, WA
04.2020 - 03.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer inquiries and complaints efficiently, ensuring swift follow-up and satisfaction.
- Provided exceptional customer service by utilizing product knowledge to create positive experiences for customers.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Caregiver
DSHS-Aging And People With Disabilities
Seattle, WA
01.2014 - 06.2016
- Facilitated daily living activities for clients to enhance self-esteem and promote overall wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Developed strong relationships with clients to provide emotional support and foster companionship.
- Assisted patients with daily hygiene routines, including bathing, dressing, dental care, and personal grooming.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Education
Highschool Diploma -
Franklin High School
Seattle, WA06-2014
Renton Technical College
Renton, WASkills
- Patient check-in
- Scheduling Appointments
- Appointment management
- Schedule management
- Record Management
- Payment Collection
- Medical Billing
- HIPAA Compliance
- Patient coordination
- Patient Education
- Procedure preparation
- Reception Management
- Software Navigation
- Customer Service
- Patient Greeting
- Physician orders interpretation
Timeline
Patient Service Representative
Proliance Highlands Surgery
09.2024 - Current
Patient Services Coordinator
Uw Oral Medicine
08.2022 - 09.2023
Customer Service Representative
Home Depot
04.2020 - 03.2021
Caregiver
DSHS-Aging And People With Disabilities
01.2014 - 06.2016
Highschool Diploma -
Franklin High School
Renton Technical College