Summary
Work History
Education
Skills
Timeline
Generic

Elisa Gutierrez

Houston,TX

Summary

Dynamic Patient Service Representative with Conifer Health, skilled in insurance verification and customer service. Enhanced patient satisfaction through empathetic communication and efficient check-in processes. Proficient in HIPAA compliance and electronic health records, ensuring confidentiality and regulatory adherence while fostering trust in patient interactions.

Work History

Patient Service Representative

Conifer Health
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.

Education

Certificate - Word Processing And Information

Houston Community College
Houston, TX
01.1992

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Patient confidentiality
  • Patient intake
  • Payment collection
  • Scheduling appointments
  • Medical terminology
  • Patient greeting
  • Eligibility determination
  • Medical insurance
  • Data entry proficiency
  • Conflict resolution
  • Patient education
  • System updates
  • Medicaid
  • Verbal and written communication
  • Electronic health records
  • Phone etiquette
  • Healthcare industry
  • Data protection
  • Patient follow-up
  • Patient interviewing skills
  • Check-in coordination
  • Patient admitting
  • Clinical data entry
  • Phone and email etiquette
  • Problem-solving
  • Insurance billing
  • Patient registration
  • Money handling
  • Patient check-in
  • Fee collection
  • Payment processing
  • Pre-admission requests
  • Team collaboration
  • Regulatory compliance
  • Data entry
  • Patient identity verification
  • Insurance company billing
  • Attention to detail
  • Registration and scheduling

Timeline

Patient Service Representative

Conifer Health

Certificate - Word Processing And Information

Houston Community College
Elisa Gutierrez