Angie Callies
Summary
Well-organized, friendly, and motivated worker with years of customer service experience. Dedicated to offering assistance to team members and guests. A dependable and quick-learning team player.
Overview
2025
2025
years of professional experience
3
3
years of post-secondary education
Work History
Hostess
Longhorn Steakhouse
Nov 2018 - Mar 2019
- Stayed in open communication with team to avoid worker overload and minimize customer dissatisfaction.
- Assisted managers with quickly resolving service- and food-related issues.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
- Cultivated positive guest relations by managing information and orchestrating speedy seatings.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Informed servers of newly seated parties for speedy service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Barista
Starbucks
10.2019 - 08.2021
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Developed customer loyalty by remembering personal preferences and allergy information.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Elevated customer loyalty by using communication abilities to resolve customer problems.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Made and served café beverages with focus on speed, quality and consistency.
Barista/Manager in Training
Dunkin Donuts
3 2022 - 6 2022
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Prioritized drink requests while managing interruptions.
- Motivated staff to perform at peak efficiency and quality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled money, balanced tills, and prepared bank deposits.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Cleaned counters, machines, utensils and seating areas daily.
Starbucks Barista, Sales Associate
Target
02.2023 - 10.2024
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Assisted clients with retail purchases by providing product knowledge and recommendations based on their individual needs.
- Improved customer satisfaction by providing timely and efficient retail support services.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
Education
High School Diploma - undefined
Deep Run High School
Glen Allen, VA 09.2016 - 06.2019
Skills
Communication skills
Self-motivation
Leadership
Performance improvement
Teamwork
Adaptability
Time management
Issue resolution
Good listening skills
Quick learner
Responsible
Decision making
Timeline
Starbucks Barista, Sales Associate
Target
02.2023 - 10.2024
Barista
Starbucks
10.2019 - 08.2021
High School Diploma - undefined
Deep Run High School
09.2016 - 06.2019
Hostess
Longhorn Steakhouse
Nov 2018 - Mar 2019
Barista/Manager in Training
Dunkin Donuts
3 2022 - 6 2022