Summary
Overview
Work History
Education
Skills
Languages
Proficiencies
Timeline
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Angie Carson

Amarillo,TX

Summary

Goal-oriented Retail Supervisor dedicated to continuously improving team functions and location sales. Implements proactive, market-driven strategies to capitalize on sales opportunities with creative events and new product lines. Skilled trainer and team manager with motivational style.

Results-driven professional in retail management with a knack for boosting productivity and streamlining tasks. Possess strong capabilities in team leadership, inventory management, and customer service enhancement. Excel at communication, problem-solving, and adaptability, ensuring effective team coordination and exceptional shopping experiences for customers.

Overview

26
26
years of professional experience

Work History

Retail Sales Supervisor

Vexus Fiber
Amarillo, TX
07.2020 - 05.2025
  • Supervised daily operations and team performance in fast-paced retail environment.
  • Trained staff on customer service techniques and product knowledge.
  • Ensured compliance with company policies and safety regulations during shifts.
  • Handled customer inquiries and resolved issues efficiently to maintain satisfaction.
  • Conducted regular team meetings to discuss goals and improve communication.
  • Monitored sales trends and provided feedback for strategic planning initiatives.
  • Supervised work of cashiers, training new team members and monitoring performance.
  • Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
  • Assisted in training new employees on product knowledge, customer service and cash handling procedures.

Administrative Assistant

Aramark/CISD
Canyon, TX
07.2018 - 06.2020
  • Managed scheduling for staff meetings and events across multiple departments.
  • Assisted in preparing reports and presentations for management review meetings.
  • Handled incoming communications, directing inquiries to appropriate personnel promptly.
  • Organized company records and maintained filing systems for easy access.
  • Implemented office procedures to enhance workflow and improve communication channels.
  • Collaborated with team members on various administrative projects as needed.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Processed invoices for payment using accounting software applications.
  • Facilitated communication between different departments within the organization.

Retail Sales Manager

Suddenlink Communications
Amarill, TX
06.1999 - 05.2016
  • Managed daily retail operations to ensure efficient customer service delivery.
  • Trained and mentored staff to enhance product knowledge and sales techniques.
  • Analyzed sales data to identify trends and inform business decisions.
  • Fostered a positive team environment through effective communication and support.
  • Collaborated with upper management on strategic initiatives for operational improvement.
  • Created weekly and monthly reports on store performance and sales objectives.
  • Managed staffing schedules, interviewed potential employees, and provided training for new hires.
  • Resolved conflicts between customers and staff members in a professional manner.
  • Monitored employee performance and provided feedback to improve productivity.

Education

High School Diploma -

Brady High School
Brady, Tx
05-1981

Skills

  • Customer service
  • Team building
  • Employee training
  • Cash handling
  • Regulatory compliance
  • Data entry
  • Communication skills
  • Problem solving

Languages

Spanish
Native/ Bilingual

Proficiencies

  • Customer service
  • Cash Handling
  • Problem Solving
  • Communicating properly
  • Proficient in speaking, reading, writing and translating in Spanish

Timeline

Retail Sales Supervisor

Vexus Fiber
07.2020 - 05.2025

Administrative Assistant

Aramark/CISD
07.2018 - 06.2020

Retail Sales Manager

Suddenlink Communications
06.1999 - 05.2016

High School Diploma -

Brady High School

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