ANGIE CASTANEDA FLORES
Aurora,CO
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
8
8
years of professional experience
Work History
Spanish Medical Interpreter
1 World Translation
09.2024 - Current
- Coordinated with case managers to ensure smooth transitions between facilities for Spanish-speaking patients receiving ongoing care.
- Served as an essential resource during emergency situations involving non-English speaking patients, providing life-saving information in realtime.
- Enhanced patient understanding by providing accurate and timely translations during medical appointments.
- Streamlined interpreter scheduling processes, resulting in a more efficient allocation of resources across departments.
- Contributed to a 20% decrease in appointment delays by efficiently interpreting complex medical terminology for non-English speaking patients.
Pharmacy Technician
Granerx
12.2021 - 08.2024
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging
- Streamlined prescription processing with accurate data entry and verification of patient information
- Reduced medication errors by diligently cross-checking medications against patients' profiles before dispensing
Soccer Coach
Lotus School For Excellence
01.2021 - 08.2023
- Enhanced team performance by implementing strategic training programs and individualized coaching sessions
- Increased player skills development by focusing on individual strengths and weaknesses through targeted drills
- Improved team cohesion through regular team-building exercises and open communication channels among players
- Achieved consistent winning records with tactical game plans tailored to each opponent's style of play
Ambassador
Amazon
06.2020 - 11.2021
- Strengthened diplomatic relations by organizing various cultural exchange programs and events
- Mentored new Brand Ambassadors to ensure consistent messaging and best practices were followed across the team
- Provided comprehensive reports on event outcomes, including sales data analysis, customer feedback, and recommendations for future improvements in strategy or tactics
Customer Service Representative, Cashier
Walmart
07.2019 - 06.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Streamlined call center processes for improved efficiency and reduced wait times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers in navigating company website and placing online orders, improving overall user experience
Crew Member
Auntie Anne's Pretzels
07.2018 - 05.2019
- Improved customer satisfaction by providing friendly and efficient service at the register
- Enhanced team productivity by maintaining a clean and organized workspace for crew members
- Ensured accurate order fulfillment with diligent attention to details while assembling meals
- Contributed to increased sales by upselling menu items and promoting special offers
Crew Member
Arby's
11.2017 - 02.2018
- Improved customer satisfaction by providing friendly and efficient service at the register
- Enhanced team productivity by maintaining a clean and organized workspace for crew members
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures
Cashier
Kmart
08.2016 - 04.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Streamlined checkout process for increased efficiency and reduced waiting times
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
Education
Bachelor of Science - Architecture
University of Colorado Denver
Aurora, CO12.2024
ExCPT Pharmacy Technician -
National Healthcare Association
04.2024
Certificate - Spanish For The Healthcare Professions
University of Colorado Denver
Denver, CO12.2023
Associate of Science -
Community College of Aurora
Aurora, CO05.2021
High School Diploma -
Colorado Early Colleges - Aurora
Aurora, CO05.2019
Skills
- Workflow Optimization
- Time Management Skills
- Issue Resolution
- Customer Relations
- Staff Training
- Report Generation
- Data Entry
- Complaint Resolution
- Customer Service
- Rhino
- Adobe Creative Suite
- Microsoft Office Expert
- Motivated Self-Starter
- Freehand Sketching
- Ability to Adapt to any environment
Fluent Spanish
Empathy and Sensitivity
Healthcare Systems Understanding
Fluent English
Interculturalexchangeprogram
- Jordan, Summer, 2022
- Turkey, Summer, 2023
Voluntaryexperience
- Templo la Hermosa - Summer Bible School, Volunteer, 07/16, Present, The aim is to educate children about the Bible's teachings, devise enjoyable Bible school activities, and offer mothers a chance to engage in personal activities. Conclude the event with a theatrical production that imparts a significant moral lesson.
- Templo la Hermosa - Choir Singer, Volunteer, 05/18, Present, The act of singing every Sunday provides an opportunity for individuals to immerse themselves in the presence of God.
- Templo la Hermosa - Media, Volunteer, 09/16, Present, Generating and showcasing all the given information for Sunday. Prioritizing the completion of all necessary tasks before the event begins and ensuring the timely dissemination of accurate information. Resolving any potential disputes that may arise in the software or music realm.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Spanish Medical Interpreter
1 World Translation
09.2024 - Current
Pharmacy Technician
Granerx
12.2021 - 08.2024
Soccer Coach
Lotus School For Excellence
01.2021 - 08.2023
Ambassador
Amazon
06.2020 - 11.2021
Customer Service Representative, Cashier
Walmart
07.2019 - 06.2020
Crew Member
Auntie Anne's Pretzels
07.2018 - 05.2019
Crew Member
Arby's
11.2017 - 02.2018
Cashier
Kmart
08.2016 - 04.2017
Bachelor of Science - Architecture
University of Colorado Denver
ExCPT Pharmacy Technician -
National Healthcare Association
Certificate - Spanish For The Healthcare Professions
University of Colorado Denver
Associate of Science -
Community College of Aurora
High School Diploma -
Colorado Early Colleges - Aurora
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