Sandra Cordova
San Antonio,TX
Summary
Dedicated professional with years of experience in insurance claims handling, finance, patient access experience, English/Spanish interpretation, and translation. Known for exceptional client communication and attention to detail, streamlining processes, and enhancing customer satisfaction.
Overview
1
1
year of post-secondary education
11
11
years of professional experience
Work History
Claims-English/Spanish Interpreter
Nationwide insurance
San Antonio, TX
02.2016 - 10.2025
- Provided Spanish-English interpretation services for medical appointments, court hearings, and other legal proceedings.
- Facilitated communication between Spanish-speaking clients and insurance representatives, ensuring clear understanding of policies and claims processes.
- Provided interpretation during client meetings and policy discussions.
- Translated insurance documents for non-English speakers.
- Collaborated with teams to streamline interpretation workflow, improving service delivery and client satisfaction.
- Collaborated with healthcare providers to ensure accurate interpretation of medical terminology.
- Translated claim documents for insurance representatives and customer service teams.
- Clarified policy details, coverage questions, and claim instructions in Spanish, enhancing clients' comprehension and decision-making.
- Maintained confidentiality during sensitive policy and claims conversations.
- Communicated with claimants, providers, and adjusters to gather required information.
- Entered claim data into claims systems and updated case records.
- Interpreted policy terms to determine claim handling requirements.
- Resolved routine claimant questions about status, documents, and next steps.
- Coordinated with internal teams to route claims for review and approval.
- Prepared claim correspondence, notices, and file notes for ongoing case management.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
- Documented changes in claim statuses using specialized software systems.
- Verified details with policyholders and requested additional information.
- Identified potential fraud indicators during the review process and reported suspicious activity accordingly.
- Assisted new policyholders with processing claims.
Teller
Wells Fargo
Floresville, Texas
01.2015 - 01.2016
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Assisted customers with account inquiries and resolved issues promptly.
- Managed cash drawer, ensuring accurate balance at the end of each shift.
- Processed and issued money orders, cashier's checks, traveler's checks, and savings bonds to facilitate customer transactions.
- Promoted and matched bank products and services to customer needs, enhancing customer satisfaction.
- Trained new tellers on operational procedures and customer service standards, ensuring consistent service delivery.
- Trained new tellers on operational procedures and customer service protocols.
Education
Unite High School
Laredo , TXCertified Medical Office Specialist - Medical Office
Kaplan College
Laredo , TX 05.2002 - 05.2003
Skills
- Spanish interpretation
- Consecutive interpretation
- Telephone interpreting
- Document translation
- Medical terminology
- Legal proceedings support
- Claims management
- Policy interpretation
- Claims software
- Fraud analysis
- Insurance compliance
- Claim processing
- Case documentation
- Claims review
- Coverage verification
- Claim resolution
- Client communication
- Relationship management
- Workflow optimization
- Team collaboration
- Interpretation
- Interpretation accuracy
- Fluent Spanish
- Fluent English
- Attention to detail
- Effective communication
- Active listening
- Problem solving
- Time management
- Customer service
- Customer service expertise
- Skilled in Claim Center/Gateway
Accomplishments
- Top performer Red Carpet Award, several "Bravo" awards
Languages
- English
- Spanish
Timeline
Claims-English/Spanish Interpreter
Nationwide insurance
02.2016 - 10.2025
Teller
Wells Fargo
01.2015 - 01.2016
Certified Medical Office Specialist - Medical Office
Kaplan College
05.2002 - 05.2003
Unite High School