ANGIE CASTRO
Indianapolis,IN
Summary
A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm. Positive Persuasive, self-motivated leader with experience expanding network connections, persuasively introducing products, educating clients, implementing pricing strategies, developing territories, and uncovering customer needs to deliver solutions.
Overview
4
4
years of professional experience
Work History
Supervisor
JW Marriott
Indianapolis, IN
01.2024 - Current
- Supervised daily operations to ensure seamless guest experiences and service quality.
- Trained and mentored team members on hospitality standards and industry best practices.
- Implemented process improvements that enhanced efficiency in front desk operations.
- Coordinated staff schedules to align with peak business demands, optimizing workforce management.
- Collaborated with management to develop training programs for new hires, fostering skill development.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Sales Associate
The Home Depot
Houston, TX
03.2022 - 05.2024
- Mixed and matched paints to the specifications of the customer.
- Used upselling techniques and offered product and service consultations.
- Sold a variety of products by explaining their unique features and instructing customers on how to use them properly.
- Customers received merchandise recommendations based on their needs and preferences.
- Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths.
Cook/Cashier
Panda Express
Conroe, TX
01.2022 - 11.2022
- Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
- Prepared appealing, delectable food using grillers, fryers, and equipment.
- Kept track of attendance, supervised volunteers, and greeted visitors.
Education
High School -
Caney Creek High School
Conroe, TXHigh School - undefined
Conroe High School
Conroe, TXundefined
Digital Academy of Texas
Lewisville, TX01.2024
Skills
- Client-focused
- Heavy lifting
- Credit and collections
- Positive learning process
- Customer service
- Lead development
- Customer satisfaction
- Supply replenishment
- Safety measures
- Sales
- Advertising
Timeline
Supervisor
JW Marriott
01.2024 - Current
Sales Associate
The Home Depot
03.2022 - 05.2024
Cook/Cashier
Panda Express
01.2022 - 11.2022
High School - undefined
Conroe High School
undefined
Digital Academy of Texas
High School -
Caney Creek High School