Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angie Castro Flores

Curtis Bay,MD

Summary

Dedicated Customer Service Specialist motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

1
1
year of post-secondary education
4
4
years of professional experience

Work History

Customer Service Representative

Panther Group
Middle River, Maryland
09.2025 - Current
  • Handled customer inquiries via phone.
  • Resolved product issues by coordinating with internal teams effectively.
  • Maintained accurate records of customer interactions and transactions.
  • Provided product information to assist customers in making decisions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Customer Service Representative

Maryland SafeZones
Baltimore, MD
09.2024 - 09.2025
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
  • Reduced average call duration
  • Maintained accurate records of customer interactions and transactions.

Customer Service Representative

Ryan Avila
Essex, MD
08.2022 - 06.2024
  • Handled customer inquiries, answered questions, and resolved issues promptly to enhance customer satisfaction
  • Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information.
  • Developed customer database by accurately entering and organizing customer information
  • I accomplished a good relationship with all coworkers, and good communication with all the customers.

Education

Paralegal -

Baltimore City Community College
Baltimore, MD
08.2022 - 11.2023

General Studies -

Western High School
Baltimore, MD

Skills

  • Customer service
  • Call handling
  • Documentation review
  • Records management
  • Database management
  • Computer skills
  • Typing
  • Service improvement
  • Time management
  • Communication skills
  • Bilingual

Timeline

Customer Service Representative

Panther Group
09.2025 - Current

Customer Service Representative

Maryland SafeZones
09.2024 - 09.2025

Paralegal -

Baltimore City Community College
08.2022 - 11.2023

Customer Service Representative

Ryan Avila
08.2022 - 06.2024

General Studies -

Western High School
Angie Castro Flores