Angie Cooper
Dispatcher
Kent City,Michigan
Summary
Reliable Dispatcher enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
24
24
years of professional experience
Work History
In-Home Caregiver
ComForcare Home Care
Stanton
05.2022 - 02.2024
- Cooked tasty, nourishing meals for patients to promote better nutrition
- Integrated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
- Provided transportation and appointments management
- Assisted patients with handling daily chores and errands by transporting them to appointments, cleaning personal spaces, and purchasing supplies
- Interacted kindly with patients and families and displayed a positive, outgoing attitude, resulting in establishment of longterm, professional relationships.
Broker Coordinator
Excel Trucking LLC
Grand Rapids
07.2022 - 09.2023
- Generated leads and attracted new prospects, and helped develop a sales pipeline
- Collaborated with brokers and dispatchers to manage scheduled collections and drop-offs
- Updated customers on status of shipments, and assisted with other inquiries
- Negotiated the best prices with brokers for backhaul loads
- Research, identify, and coordinate backhaul loads for OTR truck drivers provided timely service for customers and additional revenues for the company
- Worked with other employees on securing trucks for contracted orders when needed
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Plan Member Coordinator/ Dispatcher
Schaafsma Heating And Cooling
Grand Rapids
06.2020 - 05.2022
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives
- Closely monitored dispatch board to triage and prioritize over 30 loads daily
- Oversaw route and condition of field units to manage daily schedules and maintain organized shifts
- Point of contact for the Service Plan Members and scheduled preventative maintenance on their home HVAC system.
Administrative Assistant/ HVAC Dispatcher
Service Professor
Grand Rapids
01.2014 - 06.2020
- Surpassed team goals by partnering with colleagues to implement best Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
- Continually sought methods for improving daily operations, communications with clients, record keeping and data entry for increased efficiency
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
- Assisted coworkers and staff members with special tasks on a daily basis
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Consultant
Stay at Home Parent
Sparta
06.2013 - 01.2014
- I was married at this time, we had two incomes, my daughter had just become a new mom in March of 2013 and making me a first time grandmother
- My husband and I had talked and agreed for me to take some time off to be there for my daughter as she stepped into the role as Mom and help her with getting back on her feet
- After six months at home I found my next opportunity at Service Professor.
Dispatcher Manager
Masselink Brothers Trucking Company
Grand Rapids
03.2000 - 06.2013
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortage
- Received new orders, prepared documentation, and assigned personnel
- Created and assigned schedules for optimal coverage of daily workload and adjusted quickly to changing demands
- Monitored and tracked dispatch communication systems.
Education
Diploma -
Sparta High School
Sparta, Michigan05.1992
Skills
Time Managementundefined
Work Authorization
United States
Timeline
Broker Coordinator
Excel Trucking LLC
07.2022 - 09.2023
In-Home Caregiver
ComForcare Home Care
05.2022 - 02.2024
Plan Member Coordinator/ Dispatcher
Schaafsma Heating And Cooling
06.2020 - 05.2022
Administrative Assistant/ HVAC Dispatcher
Service Professor
01.2014 - 06.2020
Consultant
Stay at Home Parent
06.2013 - 01.2014
Dispatcher Manager
Masselink Brothers Trucking Company
03.2000 - 06.2013
Diploma -
Sparta High School
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