Angie Covey
Sand Springs,OK
Summary
Dependable front office leader with experience managing team schedules and supporting patient flow. Strengths include staff training, clear communication, and structured problem-solving. Focus on improving service accuracy and operational efficiency in healthcare settings.
Overview
6
6
years of professional experience
Work History
Health Assistant
Tulsa Public Schools
Tulsa, Oklahoma
08.2024 - Current
- Supported Tulsa Public Schools health office with student care and daily clinic operations.
- Provided first aid and basic illness support under direction of school nurse.
- Administered injections to promote student health according to prescribed protocols.
- Assisted with vision, hearing, and health screenings for students.
- Reviewed student immunization records to ensure compliance with district health regulations.
- Communicated student health needs to teachers, parents, and staff to promote awareness and support.
- Entered student health visits, medication logs, and confidential medical records.
- Set up, stocked, and organized health room supplies, equipment, and treatment areas.
- Monitored medication and supply expiration dates to meet safety standards.
- Cultivated positive relationships with students to enhance satisfaction and quality of care.
Sales Associate
Cato Fashions
Sand Springs, Oklahoma
02.2023 - 12.2025
- • Guided customers in selecting merchandise tailored to their needs and preferences, enhancing their shopping experience.
- • Provided personal service to support customer satisfaction and repeat business.
- • Helped customers with product selection, sizing, and styling.
- • Recommended add-on items based on customer interests, increasing average transaction value.
- • Supported Cato Fashions customers with style advice and fitting room help.
- • Processed sales transactions accurately while handling cash and register tasks.
- • Executed returns, exchanges, and refunds in accordance with company policies, ensuring customer satisfaction and compliance.
- • Answered customer questions and resolved issues quickly.
- • Managed customer grievances with professionalism to maintain service quality.
- • Placed special orders and contacted other stores to locate desired items.
Front Office Supervisor
Tulsa Pain Consultants
Tulsa, Oklahoma
07.2020 - 09.2023
- Oversaw front office operations at Tulsa Pain Consultants pain clinic.
- Trained and guided front desk staff to uphold professional service standards.
- Trained front desk staff on check-in and check-out steps.
- Supported daily front desk operations to keep patient flow and service moving efficiently.
- Managed appointment calendars to improve provider availability and patient access.
- Worked with medical staff to schedule accurate, timely patient visits.
- Resolved patient concerns promptly, fostering a welcoming and supportive experience.
- Reviewed patient insurance information for accuracy and updated patient records.
- Monitored referral requests and followed up on prior authorizations for timely patient care.
- Supported hiring and training of new front office staff.
Education
Sadies CNA School
Tulsa, OK07-2024
Skills
- Health assessments and immunization records
- Patient care
- Medication management and medical charting
- Patient scheduling and management
- Patient scheduling
- Infection control strategies
- Infection control
Timeline
Health Assistant
Tulsa Public Schools
08.2024 - Current
Sales Associate
Cato Fashions
02.2023 - 12.2025
Front Office Supervisor
Tulsa Pain Consultants
07.2020 - 09.2023
Sadies CNA School